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plusnet protect

steedie1
Grafter
Posts: 33
Thanks: 10
Fixes: 1
Registered: ‎04-04-2019

plusnet protect

I'm confused by the following paragraph on your website:

 

It depends which broadband package you've got. It's free for Unlimited and Unlimited Fibre Extra customers. And it's £2 a month if you've got Unlimited Fibre.

It states it's free for unlimited fibre, but then goes on to say it's £2 for unlimited fibre. I have unlimited fibre so not sure if it's free or it's £2.

5 REPLIES 5
Baldrick1
Seasoned Hero
Posts: 6,176
Thanks: 2,721
Fixes: 182
Registered: ‎30-06-2016

Re: plusnet protect

If you read it again you will see that it says free for unlimited fibre extra. You are on the slower package. Personally I would not touch this Mcaffee product. Get your own Internet Security suite and install it on your devices. Norton or Kaspersky are recommended.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
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Registered: ‎02-05-2017

Re: plusnet protect

Hi @steedie1, thanks for getting in touch.

 

I do apologise for the confusion there has been. If you're on the standard Unlimited Fibre package then there is a monthly cost of £2 to use Plusnet Protect. If you'd like to add the feature you can do so via here: https://www.plus.net/home-broadband/protect/

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
dvorak
Moderator
Moderator
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Re: plusnet protect


Moderators Note


This topic has been moved from Fibre to Everything Else.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
steedie1
Grafter
Posts: 33
Thanks: 10
Fixes: 1
Registered: ‎04-04-2019

Re: plusnet protect

Thank you for your replies.

Just to say that I did read it and the way I read it was " Unlimited and Unlimited Fibre Extra, so I took that as "unlimited " and "unlimited fibre extra " two seperate items. hence my query..

steedie1
Grafter
Posts: 33
Thanks: 10
Fixes: 1
Registered: ‎04-04-2019

Re: plusnet protect

also, no-one seems to have a good word to say about Mcafee, so will stick to what I have..