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cshell.plus.net down?

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

cshell.plus.net down?

Hi
For some reason I'm not able to access this via ftp today - I could yesterday - I now get...
Status: Connection established, waiting for welcome message...
Error: Could not connect to server
Is this a general problem today?  I've searched to see if there's an announcement but can't find one?
Thanks
16 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,678
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: cshell.plus.net down?

We've not made any announcement on this as we're not aware of any issues. We've attempted logging in from here too and that was without issues and nothing is showing in our monitoring software.
Would you be able to try logging in via command prompt? Open a command prompt and type 'ftp cshell.plus.net' (without the quotes) and it should prompt you for a username/password.
Anyone else seeing issues attempting to log in to CGI?


If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

HI
I've never used command prompt before - is it something I have to download?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: cshell.plus.net down?

Hi mssavvy,
No command prompt is part of Windows (we're assuming your using windows).
The easiest way to access it is by going to start, then run and type the letters 'CMD', or if your using Vista or Windows 7 just go to start, then search for 'command prompt'.
Once you've got that far just follow Chris' instructions and let us know if you have any problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: cshell.plus.net down?

Start, All Programs, Accessories, Command Prompt
Same location on pretty much all Windows versions!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

Hi
Thanks - gave this a go but I got:
Connected to cshell.plus.net.
Connection closed by remote host.
This is the same as I've been getting with ftp, as everytime I try to connect I get:
Status: Connection established, waiting for welcome message...
Error: Connection timed out
Error: Could not connect to server
Is this something you can help with?
Thanks
Community Gaffer
Community Gaffer
Posts: 17,678
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: cshell.plus.net down?

Are you connecting from a Plusnet Internet connection at the moment or are you trying to access it from elsewhere?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

Definitely plusnet I'm at home....
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

Even restarted my computer and that didn't work...
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: cshell.plus.net down?

Are you on a fixed IP or variable IP? If variable try disconnecting and reconnecting and see if you get a new IP and if that makes a difference. (http://www.whatsmyip.org/ will tell you your IP)
If you still can't connect post your IP address with the last quartet asterisked and we'll see if there is anyone else on the same range that can or can't get in.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

Hi
Definitely fixed IP.  Thanks
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

84.51.18*.***
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: cshell.plus.net down?

I tried connecting from the office (not on Plusnet) and it just timed out so I suspect that for some reason the cshell ftp server isn't set up for your range.
Is anyone on an IP near 84.51.18*.*** ? If so could they try opening a command prompt and typing 'ftp cshell.plus.net' (without the quotes). It should prompt you for a username/password (it doesn't matter whether you use ccgi or not - we just want to know if you get the username prompt or not).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: cshell.plus.net down?

Hi
It's been ok all this week?  My connection is excellent otherwise? 
I need to go out soon but will check the forum when I get back.  However, what should I do if it can't be solved here?
Thanks
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: cshell.plus.net down?

Can you open any other ftp sites without problems? (the normal homepages server ftp.plus.net would be a good one to try)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)