ccgi webspace not responding

[#1]

@MisterW - yep, absolutely - and things look OK from an account standing so I'm scratching my head why the DNS record remains absent.

Might have to defer to @plusnettony for some help with next steps.

[#2]

I'm looking...

[#3]

@bobpullen 

so I'm scratching my head why the DNS record remains absent.

We really are in trouble if you're scratching your head.

@plusnettony I'm assuming this doesn't affect all accounts so just thinking what might be unique to mine...

1) Its on the IPv6 trial but I cant see why that would have anything to do with it

2) It used to have a hosted domain but that was transferred away a couple of years ago. However I probably havent used the cgi space in anger since then.

[#4]

Thanks - it seems to be just a few users (me included). I made a change the other day as cgi wasn't pointing right, then Bob spotted a component which wasn't right. Since that was corrected, and the CCGI still seems to be pointing at the right space, I'm a little lost. I am working with a colleague to take another look though. 

[#5]

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@MisterW wrote:

@plusnettony I'm assuming this doesn't affect all accounts so just thinking what might be unique to mine...

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I suspect it broke a long time ago when you last changed your account password. This has a habit of 'refreshing' certain components on your account - and where the CGI component is concerned - it knocks it into a bad state and causes the DNS scripts to overlook it.

Typically, fixing the component would allow the DNS scripts to rebuild the A record but for reasons unbeknowst to me - this isn't happening 🤔

[#6]

@bobpullen 

I suspect it broke a long time ago when you last changed your account password.

that sounds feasible.

I probably changed the ccgi password at the same time and they are different

Dont know if that's significant ?