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ccgi webspace not responding

FIXED
bobpullen
Community Gaffer
Community Gaffer
Posts: 17,119
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Registered: ‎04-04-2007

Re: ccgi webspace not responding

@MisterW - yep, absolutely - and things look OK from an account standing so I'm scratching my head why the DNS record remains absent.

Might have to defer to @plusnettony for some help with next steps.

 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

plusnettony
Plusnet Help Team
Plusnet Help Team
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Registered: ‎24-07-2014

Re: ccgi webspace not responding

I'm looking...

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
MisterW
Superuser
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Registered: ‎30-07-2007

Re: ccgi webspace not responding

@bobpullen 

so I'm scratching my head why the DNS record remains absent.

We really are in trouble if you're scratching your head.

@plusnettony I'm assuming this doesn't affect all accounts so just thinking what might be unique to mine...

1) Its on the IPv6 trial but I cant see why that would have anything to do with it

2) It used to have a hosted domain but that was transferred away a couple of years ago. However I probably havent used the cgi space in anger since then.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plusnettony
Plusnet Help Team
Plusnet Help Team
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Registered: ‎24-07-2014

Re: ccgi webspace not responding

Thanks - it seems to be just a few users (me included). I made a change the other day as cgi wasn't pointing right, then Bob spotted a component which wasn't right. Since that was corrected, and the CCGI still seems to be pointing at the right space, I'm a little lost. I am working with a colleague to take another look though. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team