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Your PlusNet Website is over its bandwidth allowance

MarcT512
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-11-2015

Your PlusNet Website is over its bandwidth allowance

Hello!

I received an email "Your PlusNet Website is over its bandwidth allowance" in the early hours:

It has come to our attention that in the last 24 hours your website
has exceeded its bandwidth allowance by a significant amount.

 

Unfortunately, because of the amount over the limit, your site has
been archived.  Please contact us through the website if you want
your site to be restored. - we cannot do this by email or over the
telephone.

 

Your website used 422321 KB OVER its bandwidth transfer
allowance during the last 24 hours.

 

Unfortunately it doesn't say which site it relates to (we have 2 PlusNet accounts), and the help links in the email are broken:

http://www.plus.net/support/webspace/tips_and_info/webspace_faq.shtml#9

http://www.plus.net/support/webspace/tips_and_info/webspace_faq.shtml#7

 

I think it relates to a largely forgotten website for a "free" .co.uk domain I had with a legacy PlusNet package.

Unfortunately it had a "weak" password (now changed), so may have been hacked - or alternatively was being DoS'd.

 

Can you please restore the website to an alternate directory so I can take a look at it?

 

Thanks & Kind Regards,

Marc

3 REPLIES 3
RPMozley
Pro
Posts: 1,230
Thanks: 48
Fixes: 8
Registered: ‎04-11-2011

Re: Your PlusNet Website is over its bandwidth allowance

Do you have webstats switched on? If yes, you can look at the details and see what was using up all the bandwidth.
That's RPM to you!!
MarcT512
Hooked
Posts: 6
Thanks: 1
Registered: ‎12-11-2015

Re: Your PlusNet Website is over its bandwidth allowance

Thanks - I do have webstats and it's the .co.uk domain (although they seem to be served from the same htdocs folder).

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,463
Thanks: 491
Fixes: 122
Registered: ‎07-12-2017

Re: Your PlusNet Website is over its bandwidth allowance

Hiya @MarcT512, thanks for getting in touch on our forums. I have now raised a request to have this restored for you, please allow 3 working days for our team to action this. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team