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Can I view my monthly data usage on the Plusnet website?

harryw66
Grafter
Posts: 64
Thanks: 6
Registered: ‎27-06-2014

Can I view my monthly data usage on the Plusnet website?

Hi all,

I am using my own Billion router (not any Plusnet device).

I want to get an idea of my average monthly data usage - and seem to remember there was some section of the https://www.plus.net/member-centre/home site where I could see previous months' usage.

I have had a trawl around and clicked the various sections - but I cannot see any data usage figures.

Does the above still exist and if so can someone please provide step-by-step instructions on getting to the right page?

Thanks.

7 REPLIES 7
jab1
Legend
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Registered: ‎24-02-2012

Re: Can I view my monthly data usage on the Plusnet website?

@harryw66 That data has not been available for many years - since not long after the move to unlimited bandwidth. Does your Billion not have a basic function which shows your upload/download usage?

John
dvorak
Moderator
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Re: Can I view my monthly data usage on the Plusnet website?


Moderators Note


This topic has been moved from Broadband to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,293
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can I view my monthly data usage on the Plusnet website?

We’ve stopped the VMBU (View My Broadband Usage) tool 3 years ago and posted about it here https://community.plus.net/t5/Everything-else/Discussing-the-removal-of-View-My-Broadband-Usage-for-... at the time, which you may find helpful in finding a replacement. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
harryw66
Grafter
Posts: 64
Thanks: 6
Registered: ‎27-06-2014

Re: Can I view my monthly data usage on the Plusnet website?

thanks - sorry for not replying sooner - but I did not get any notification email.

Cheers

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Can I view my monthly data usage on the Plusnet website?

No worries, let me know if there's anything else you'd need help with.

Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
harryw66
Grafter
Posts: 64
Thanks: 6
Registered: ‎27-06-2014

Re: Can I view my monthly data usage on the Plusnet website?

One thing I note is that I am not receiving email notifications whenever someone replied to a thread I am subscribed to.

So, I am not receiving your replies to this - nor the FTTP thread. 

I was certainly receiving emails regards the FTTP thread until recently - e.g. a few weeks ago?

I have checked the notification settings etc - and they all look correct and enabled...

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,293
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can I view my monthly data usage on the Plusnet website?

Yeah we're aware of an issue with the Community mailer which we've logged as an incident (ref: IMT-7880). I can't tell you when it'll be fixed I'm afraid but we're actively looking at what we can do to fix it as soon as possible. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet