Website broken following migration to greenby

[#1]

"I suspect that the choice was made by accountants, not engineers."

[Removed]?

(The quoted 15 quid per year may be subject to upward adjustment? Isn't the 15 quid p/a not immediately relevant to people going with the two year freebie?))

Moderators Note: Derogatory term removed 

[#2]

Wrong end of the equation.  The business consideration is the cost to Plusnet for the migration program.

You're not seeing the bigger picture.

[#3]

Historically homepages.force9.net works (I'm talking over 20 years ago).

However, we've done some testing and can see why neither ftp or homepages are working at the moment. I've raised it our side. 

[#4]

As a very temporary precaution, please use 91.204.210.11 rather than ftp.plus.net .

[#5]

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@MisterW wrote:

@Penny 

However I don't (now) use mail on that account (ie don't have a send-and-receive for that account in Outlook) so if I've been migrated (and they or PN have sent me an e-mail to say so), I wouldn't know.

It would be useful to be able to confirm or not, whether your account has been migrated. Is there any chance you could login to the account with webmail and see if you've received any migration emails ?

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@MisterW   Sorry for the delay in replying 😐  lots else going on here right now.

Have just wasted an hour trying to set up said account in outlook (I don't use webmail) without any apparent success.  Outlook kept trying to input mail.enmail.co as both incoming and outgoing server (incoming port 995 and outgoing 465 with encryption start/tls) and even though settings (both servers and ports) were modified to match a currently-working PN account, Outlook still wouldn't set up the new account.

Not sure from where exactly the mail.enmail.co. has originated (?)

Meanwhile having logged in to the portal with username and password yesterday, discovered that there have been several updates to the account during 2025 (surprising as the move to Mythic Beasts was some time mid 2023).

Also discovered that I had updated the account's contact details earlier this year (to a happychild.org.uk e-mail address) - so (theoretically) any notifications re prospective or actual migration would have gone to that address as well as postmaster@.

However having checked the notifications folder there don't seem to have been *any* for that particular account [but there were for accounts like supercoolzone (the pokémon area of the site) (albeit the latter is PN rather than F9)].

So I'm a bit puzzled, tbh.

Anyway from how this thread has progressed it looks somewhat as if ftp'd pages hadn't ended up in the intended location (eg for @stourchess ).

... Had an idea.  Just made a test page and uploaded it here in place of the original.  And the test page displays (needed ctrl+refresh before it did so).

... so it looks like ftp to homepages.force9.net *works* (for updates).  Whether that's because the account hasn't yet been migrated I really have no idea, but maybe so.

.

[#6]

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... so it looks like ftp to homepages.force9.net *works* (for updates).  Whether that's because the account hasn't yet been migrated I really have no idea, but maybe so.

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It will be, yes

[#7]

@Penny thanks for trying. I hadnt expected you to try and setup another Outlook account, I'd just expected you to login just the once to the account from webmail.

Not sure from where exactly the mail.enmail.co. has originated (?)

Thats because all email access is now through the Greenby proxy. It knows whether a particular account has been migrated or not, and then routes to either the Greenby mail server (for migrated accounts) or the PLusnet one (for non-migrated)

[#8]

I know that Plusnet have been moving their email and web hosting functions to Greenby, though I haven't had account details from Greenby yet. But suddenly I'm not able to see most of my sites on my PC or phone, though friends can see some of them. I suspect it may be a security problem, re https. I rang Plusnet, who can see the sites on their screen, but who don't support websites any more. They opened Question 251704569, and suggested that I tell my problem to the Plusnet community, so here I am.
Mostly the sites come up as not found, though in one case, www.jillgoulder.plus.com/green, a completely different website pops up on my PC (screenshot attached, I hope); but on my phone I just get a Vodafone security page.
Happy to pay for expert help if anyone can recommend! I'm not at all techie about internet, even though I write my own websites.

[#9]

@JillG   Your Website is displaying perfectly correctly on my Plusnet connection and from general info on the forum no emails or websites of the xxx.plus.com brand have yet been migrated to Greenby. So Plusnet should still be supporting it, what is the point of raising a question if they then expect the forum community to deal with your problem.

It looks like your problem is related to your own internet connection rather than your website, are you able browse other websites normally?

@plusnettony This user needs help from Plusnet support

[#10]

No problem at all with displaying any website except my jillgoulder.plus.com ones, on my PC and my phone.

Progress - after an hour on the phone to Plusnet... They initially said that they'd never hosted my sites, but now agree that they did. Apparently another company, www.enom.com, is now hosting them but I should contact Plusnet if I have problems! The problem with some visitors suddenly, from v recently, being able to see my sites and others not is probably due to settings in browsers etc; something about the websites, since very recently, is setting off security blocks with the devices that I'm using and not with some other people's devices; so the host company has different sensitivity settings; but I can see that I have to give up on running that one to earth. So I'll have to live with not being able to view my own websites.

Thanks!

[#11]

@JillG 

Apparently another company, www.enom.com, is now hosting them

I don't think so! Enom are handling the registration of non-uk domains on behalf of Plusnet but the domain is still hosted by Plusnet

[#12]

Ah, yes; I found this on https://cp.enom.com/help/ :

jillgoulder.plus.com is Registered with one of our resellers

Please contact our reseller for assistance. Here's how to reach them:

Provider Information:

PlusNet plc

http://www.enom.com

The Balance

Sheffield , GB

+44.1142200000

hostmaster@plus.net

So my sites are in a sort of limbo. *Sigh*. 

[#13]

I can see both sites, depending on whether I got to http or https. That is all straight forward and working/ 

The Enom bit puzzles me - do you have a domain? If not, that's good (except the support). If so, it's on a different account. If you do please PM me the domain.

[#14]

Thanks. It's very puzzling; I've been able to see all my Plusnet sites on all browsers for years (i.e. typing the url into the bar at the top), and suddenly I can't. The page that I get to on my PC is a Not found one, or for the /green page it goes to a completely different website. On my phone, the page that I get to is the Vodafone Secure one. So the block seems to be because they're not https sites? So the browsers (all mine and some other people's) have suddenly become fussy? But if I search on Google and look for the site in the answers, I can get to it 🙂.

And it's equally weird about Enom. Here is what comes up when I check jillgoulder.plus.com on https://cp.enom.com/help/:

jillgoulder.plus.com is Registered with one of our resellers
Please contact our reseller for assistance. Here's how to reach them:
Provider Information:
PlusNet plc
http://www.enom.com
The Balance
Sheffield , GB
+44.1142200000
hostmaster@plus.net

Strange... So the sites are unsupported and in limbo, so there's no-one that I can ask about whether they've tweaked (or failed to tweak) something which makes the browsers on my devices block them. Unsatisfactory but I'll have to live with it, I guess.

I'm very grateful for your response - any thoughts extremely welcome!

[#15]

Forget Enom for the moment, what you're actually looking up is plus.com.

It seems, for, whatever reason, there are two versions of your site, one at http and one at https. 

On the 'wrong' site is a domain name (an org.uk). Is that your domain as this might be the key to the situation.