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Website blocked

chrisboote
Newbie
Posts: 9
Thanks: 1
Registered: a month ago

Website blocked

https://wiki.lspace.org/ is blocked from my plusnet internet connection

 

I can open it fine using 4G, or from work, but not at home

 

Not been able to access chat support for months (just says 'not available at this time')

 

How do I get this unblocked?

24 REPLIES 24
idonno
Seasoned Pro
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Registered: ‎22-10-2015

Re: Website blocked


@chrisboote wrote: 

Not been able to access chat support for months (just says 'not available at this time')

 

 


Live Chat? .... have a read

Ever helpful. :grin: Sure, I’d love to help you out. Now which way did you come in?
Plusnet Help Team
Plusnet Help Team
Posts: 1,915
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Registered: ‎11-01-2018

Re: Website blocked

 

Hi @chrisboote

 

Thanks for getting in touch.

 

When this website is blocked, what error message is displayed?

 

This sounds like it may be being blocked by Safeguard, which you can amend to allow the site here

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
chrisboote
Newbie
Posts: 9
Thanks: 1
Registered: a month ago

Re: Website blocked

Hello Randall

I'm not using safeguard, and ther people I know with PlusNet get the same error - implying it's blocked by PlusNet globally

I can access it without issue from work or using 4G on my 'phone

The error is "Hmm we seem to be having trouble finding that site. We can't connect to the server at wiki.lspace.org"

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Website blocked

 

Hi @chrisboote

 

Thanks for the clarity.

 

Could you switch your router off this evening before you go to sleep and turn it back on again tomorrow morning?

 

This sounds like it could be an IP range issue - turning the router off overnight (or for over four hours if it's convenient) should force the router to refresh the IP address and allow access.

 

If that doesn't help, let us know and we'll look at adding a static IP to see if that resolves the issue.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
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Re: Website blocked

@chrisboote 

@RandallFlagg 

Just checked the site using my PN static IP and no luck with similar message to the OP.

No problems accessing from mobile which is EE.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Website blocked

 

Thanks for checking this, @Mav

 

This is an odd one as I can access the site perfectly from this side.

 

As a fellow Discworld fan, this pains me a great deal - I'll check this from my home connection this evening to see if I get the same issue.

 

@christboote - could you please attempt the IP refresh overnight/this evening and if this persists we'll raise this with our network team?

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Mook
Rising Star
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Registered: ‎27-12-2019

Re: Website blocked

For what it is worth, this site works for me. @RandallFlagg @Mav @chrisboote 

wiki.png

jab1
Hero
Posts: 3,426
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Registered: ‎24-02-2012

Re: Website blocked

Doesn't work for me - IP is 51.6.246.xx

John
Superuser
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Registered: ‎30-07-2007

Re: Website blocked

@RandallFlagg Dave, most odd!

Using nslookup, wiki.lspace.org doesnt resolve via either the standard ( 212.159.13.49 ) or alternate ( 212.159.6.9 ) PlusNet DNS servers. It DOES resolve from the Safeguard ( 213.120.234.42 ) one though. It also resolves fine via OpenDNS.

Very strange ...

chrisboote
Newbie
Posts: 9
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Registered: a month ago

Re: Website blocked

I'll do the IP refresh tonight

Chris

Community Gaffer
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Registered: ‎04-04-2007

Re: Website blocked

I just tested this from my home Plusnet connection and it works.  Will take a closer look tomorrow when I'm in the office.

Kelly Dorset
Broadband Service Manager
Plusnet Help Team
Plusnet Help Team
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Re: Website blocked

Hi Chris, as a workaround you could try accessing the website by going to 52.168.148.33 although it won't be a https secure way of browsing. Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Gaffer
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Re: Website blocked

A better workaround would be to add this to your hosts file.  Then it would be ssl.  

https://www.howtogeek.com/howto/27350/beginner-geek-how-to-edit-your-hosts-file/

Bear in mind though that if their IP address changed, this would stop working and you'd need to update the entry to the new IP.

Mean while, we can see something odd is happening here and we're taking a look.  It migh be something wrong with the hosts DNS configuration, rather than anything under our control, but we should ensure there isn't something odd happening in our infrastructure.

 

Kelly Dorset
Broadband Service Manager
chrisboote
Newbie
Posts: 9
Thanks: 1
Registered: a month ago

Re: Website blocked

Using the IP address works fine

 

I turned my router off for ~6 hours last night as requested -  no effect

 

I'll look at the hosts file this evening

 

Thanks all