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Waiting on static IP address to be assigned

spriggsey
Newbie
Posts: 1
Registered: ‎04-11-2021

Waiting on static IP address to be assigned

‎05-11-2021 10:20 AM

Hello, 

As of yesterday I enabled the add-on of having a static IP to my account and reset my internet multiple times to trigger a new IP to be assigned but I am yet to be able to see that I have a static IP, If I also do a rDNS check shows that the IP has not been assigned.

 

Please can a member of staff look at my account and enable it.

 

Thanks

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dvorak
Moderator
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Registered: ‎11-01-2008

Re: Waiting on static IP address to be assigned

‎05-11-2021 12:18 PM


Moderators Note


This topic has been moved from Fibre to Everything Else

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Waiting on static IP address to be assigned

‎05-11-2021 4:36 PM

Hiya @spriggsey, thanks for getting in touch. I'm sorry for the issues with your static ip.

 

It wouldn't let me activate it our side either, so I have now removed and readded this (I've popped a credit on to cover the second charge) and this looks to be now active.

 

You'll just need to reboot your router. Let us know how it goes!

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 Lauren Barry
 Plusnet Help Team
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