VPN Issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: VPN Issues
VPN Issues
22-04-2020 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I am writing on behalf of a colleague at work (I work in the IT Team). He has PlusNet and has recently started to experience VPN connectivity issues. As an IT team we have fully tested his setup and believe the problem to be with his PlusNet internet connectivity - for example he doesn't have the issue if he tethers his laptop to his iPhone, however this isn't a long-term solution.
Previous posts on the community have suggested that there is an issue with certain VPN clients and certain allocated IPs. Would it be possible to check if his IP is in the allocated range that is affected by the issue?
https://community.plus.net/t5/Everything-else/VPN-not-working/td-p/1555802/page/8
I've also seen comments from PlusNet staff saying that "the firewall on our end was set too high and was blocking your VPN"
https://community.plus.net/t5/Everything-else/VPN-not-working/td-p/1555802/page/8 Could this also be checked?
Obviously I don't want to publicly post my colleagues details here, so if someone could help I can DM the necessary information needed to assist with this issue.
Kind Regards,
Richard
Re: VPN Issues
22-04-2020 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your colleague can check ( and change ) the Firewall settings himself via the member centre at this url https://www.plus.net/member-centre/broadband/firewall ( he will need to login with his plusnet username & password ).
As to the possible problem with certain IP's , a solution that usually works is to change to static IP since they are allocated from diffrent IP ranges. Again your colleague can do that himself via the member centre https://www.plus.net/member-centre/broadband and select configure static IP.
In both cases, the PPPoE connection will need to be dropped and reconnected for the change to be effective.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: VPN Issues
22-04-2020 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the quick reply.
I'll get him to give these things a go and will report back later (or tomorrow) with an update.
Re: VPN Issues
23-04-2020 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @RJC
If there will be still same problems, drop me PM with username and I will look into this account. Static IP mentioned earlier usually helps with VPN issues as connection goes through L2TP and this is quite common standard of tunnelling used within VPN.
Re: VPN Issues
29-04-2020 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you.
Frustratingly I'm still awaiting an answer back from our end user.
I've given them another nudge this morning.
Many Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page