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Unable to login to the Plesk Control Panel

keppy2008
Grafter
Posts: 67
Thanks: 5
Registered: ‎31-07-2007

Unable to login to the Plesk Control Panel

After entering https://plesk-host02.net:xxxx ;   etc i get the PLEASE WAITING LOADING message. Anyone help or advise please  THANKS  , Ken
12 REPLIES 12
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Unable to login to the Plesk Control Panel

I wonder if it is something to do with this: http://usertools.plus.net/status/archive/1231951632.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
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keppy2008
Grafter
Posts: 67
Thanks: 5
Registered: ‎31-07-2007

Re: Unable to login to the Plesk Control Panel

Thanks  Jelv for bringing that info to my notice.
I had the same prob last evening but did not report it..  I will hang fire for the time  being because it isnt time important at the moment.
Anyone else having the same problem ?
Ken
Gabe
Community Veteran
Posts: 767
Registered: ‎29-10-2008

Re: Unable to login to the Plesk Control Panel

Quote from: keppy2008
Anyone else having the same problem ?

Yes. Wonder how long "Early tomorrow morning" will continue. "About 1 hour"?
Gabe
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Unable to login to the Plesk Control Panel

Not directly relevant but logging into my control panel on plesk-host03 works fine. Operations seem exceptionally nippy too.
David
David
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,875
Thanks: 2,474
Fixes: 168
Registered: ‎04-04-2007

Re: Unable to login to the Plesk Control Panel

I'm able to login to https://plesk-host02.plus.net:8443 - Are people still having problems?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gabe
Community Veteran
Posts: 767
Registered: ‎29-10-2008

Re: Unable to login to the Plesk Control Panel

Quote from: Bob
Are people still having problems?

Yes: on plesk-host03. No error message, it just recycles the login.
Gabe
Kev_Mawson
Grafter
Posts: 196
Registered: ‎05-04-2007

Re: Unable to login to the Plesk Control Panel

Hi
It is showing on the logs that you are logging in to your control panel, can you try deleting your cookies and try again.
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Unable to login to the Plesk Control Panel

That looks like a cookie clash (PHPSESSID I think), with other *.plus.net sessions. Deleting all *.plus.net cookies then restarting the browser and trying again usually fixes this.
David
David
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Unable to login to the Plesk Control Panel

Have you been on to the Usertools/Usergroup recently? It seems to be from there that the cookie clash comes from.
Given that this problem has been known about for some time (http://community.plus.net/forum/index.php/topic,70133.0.html) I wonder when something will be done about it.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Gabe
Community Veteran
Posts: 767
Registered: ‎29-10-2008

Re: Unable to login to the Plesk Control Panel

Thanks Kev. Thanks David.
Quote from: jelv
Have you been on to the Usertools/Usergroup recently? It seems to be from there that the cookie clash comes from.

I have. It does.
If I may be allowed: Doh!
Gabe
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Unable to login to the Plesk Control Panel

I think it also occurs if one has accounts on two different Plesk hosts and log into both control panels at the same time.
David
keppy2008
Grafter
Posts: 67
Thanks: 5
Registered: ‎31-07-2007

Re: Unable to login to the Plesk Control Panel

Just to say i can get access now.
Thanks to all who helped in any way .
Ken