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Text Support Not Working

Townman
Superuser
Superuser
Posts: 29,369
Thanks: 13,487
Fixes: 251
Registered: ‎22-08-2007

Re: Text Support Not Working

yesterday

Google is forever useful for such questions… 

 

Contact Classification (Android)

  • Cause: In some contact apps, if a phone number is accidentally saved or classified under "Home," "Work," or "Landline" instead of "Mobile", the device may block outgoing SMS.

 

There are others … take a look.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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PhilipHeyes
Seasoned Champion
Posts: 1,390
Thanks: 572
Fixes: 27
Registered: ‎10-11-2021

Re: Text Support Not Working

yesterday

@KevinH1980 

Just reading your words about : 40 or so failed texts


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RadioFox
Pro
Posts: 358
Thanks: 155
Fixes: 1
Registered: ‎22-02-2015

Re: Text Support Not Working

an hour ago - last edited 59 minutes ago

@KevinH1980 wrote:
I have found a solution, or so it seems.
I phoned the 0330 number and selected option 1 for a fault. The automated service then sent me a text. This arrived in the same conversation as the 40 or so failed texts. Texts are now flowing properly between me ans plusnet.
Absolutely bizarre.

I don't understand why you didn't try that first, considering that I had exactly the same solution back in April in message #9. A thread that you commented on...

Can't sent text to register fault - Plusnet Community

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