cancel
Showing results for 
Search instead for 
Did you mean: 

Support types in 2023

FIXED
riccardo2
Grafter
Posts: 63
Thanks: 5
Registered: ‎19-02-2017

Support types in 2023

Hi guys,

I was considering some ISP to switch to, checking how easy is to use my own modem/router, support, community, price.

At first sight with PS it seems that:

- There isn't any chat anymore

- The only way to have support is here or by phone

 

Am I wrong?

 

Thanks

4 REPLIES 4
jab1
Aspiring Legend
Posts: 13,472
Thanks: 4,231
Fixes: 179
Registered: ‎24-02-2012

Re: Support types in 2023

Fix

@riccardo2 Correct, or Facebook/Twitter.

John
Mav
Moderator
Moderator
Posts: 21,784
Thanks: 4,512
Fixes: 507
Registered: ‎06-04-2007

Re: Support types in 2023

Moderator's note(s):

Thread moved from Broadband to Everything Else.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman
Superuser
Superuser
Posts: 21,291
Thanks: 8,638
Fixes: 118
Registered: ‎22-08-2007

Re: Support types in 2023

Do not confuse accessibility with quality.

I know of providers who are easy enough to get hold of but their support is not great.  The Plusnet's (aka PN) forum (unlike some) offers good support from both staff and other knowledgeable customers, the latter often at silly times of the night!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

riccardo2
Grafter
Posts: 63
Thanks: 5
Registered: ‎19-02-2017

Re: Support types in 2023

Thanks everybody!
Yes I know it's a good forum because I've been here for 18 months in the past.

OK so basically there is a chat as well, via twitter.... let's see... yes it's working! 🙂