Service showing as outside UK
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: My router thinks I’m in the USA! Now I can’t g...
- « Previous
- Next »
Re: My router thinks I’m in the USA! Now I can’t get my Netflix
26-08-2025 7:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Shaunwood As the external IP of a router is the same for all users on that connection, this suggests that there is something else going off - but I don't know what.
Re: My router thinks I’m in the USA! Now I can’t get my Netflix
26-08-2025 7:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
VPN on that device?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Service showing as outside UK
29-08-2025 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quick update:
Netflix is still confused as to my location, despite fast.com showing London, UK now (instead of Minneapolis, US)
There was a brief moment a few days ago where all my EU region shows were back on Netflix and it looked like the issue was resolved.
However this week, all EU shows have disappeared again and Netflix seems to be seeing me as an international user, as even some US specific shows aren't visible now.
TL;DR - Netflix is still borked, but other services might be okay.
Re: Service showing as outside UK
29-08-2025 6:04 PM - edited 29-08-2025 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What are the first three octets of your current public IP and where does this site say it is? https://www.iplocation.net/ip-lookup
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: My router thinks I’m in the USA! Now I can’t g...