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Service showing as outside UK

Shaunwood
Grafter
Posts: 25
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Registered: ‎08-08-2020

Re: Service showing as outside UK

Now what makes it worse is I cannot stream Netflix to my TV or my Apple TV. Its insisting on me using the inbuilt app which I cannot connect through a VPN to tell it I am in the UK.

 

This is bonkers!

Shaunwood
Grafter
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Registered: ‎08-08-2020

Re: Service showing as outside UK

I just tried calling Netflix. After being on hold for 8 minutes I spoke to a person.

 

As soon as they tried to tell me it was my ISP who needed to turn off the VPN on my line!!!! I told them stop. This is not my ISP its your IP location database.

 

They hung up on me!!!

 

What a bunch of @@@@@ 

This is ridiculous. Im paying for a service and they dont give a F.........

 

I might as well cancel and get a dodgy fire stick so I can at least watch what I was watching. And they wonder why these illegal streaming things exist!

jab1
The Full Monty
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Re: Service showing as outside UK

I totally understand your frustration, @Shaunwood . These companies need to get themselves sorted out, but they are so big (and incompetent) that only a mass exodus will make them sit up and take notice.

John
Townman
Superuser
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Re: Service showing as outside UK

Invariably with these organisations anything off script is not going to be addressed with call desk jockeys.  They have a script which always points the issue away from themselves.  This needs to reach their core technical support bods.  That’s going to need a formal complaint and / or direct communication to their CEO.

The complaint needs to lay out the issue succinctly…

  1. I have a problem using the service I pay you to provide
  2. Your service thinks I am somewhere I am not
  3. Your standard response is not applicable to this scenario
  4. My ISP has assume IP address A.B.C.D
  5. 10 (or whatever number) of geolocation data providers except “the villain” locate me as being in the U.K. (add link to the lookup report)
  6. Are your services getting my location wrong because you use invalid data from “the villain”?
  7. What are you going to do to change to using a more reliable provider of geolocation data … or get your provider to clean up their data

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

GreyHound1
Hooked
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Registered: ‎19-08-2025

Re: Service showing as outside UK

I admit not being able to acess Netflix UK was annoying at first, especially as I'm halfway through a drama series which I was enjoying. But I've decided to think of it as glass half full and am now actively looking for movies only available on Netflix US. For example, I watched "Kraven the Hunter" last night, which doesn't appear to be available on Netflix UK Cheesy

MJN
Pro
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Re: Service showing as outside UK


@GreyHound1 wrote:

I admit not being able to acess Netflix UK was annoying at first, especially as I'm halfway through a drama series which I was enjoying. But I've decided to think of it as glass half full and am now actively looking for movies only available on Netflix US. For example, I watched "Kraven the Hunter" last night, which doesn't appear to be available on Netflix UK Cheesy


'Every cloud has a silver lining' and all that!

I've got visions now of someone being asked how they became fluent in Mandarin and the answer being that despite never leaving the UK their IP address was forever assumed by streaming services to be in China... 😂

Jonpe
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Re: Service showing as outside UK

Contact the local TV station where Netflix HQ is located in the US; they might choose to give this some publicity which could get the issue resolved.

wkglrn
Newbie
Posts: 1
Thanks: 1
Registered: ‎22-08-2025

Re: Service showing as outside UK

Hi, new here. Has anyone resolved this issue yet? My Netflix and Disney are suddenly showing/identifying my location as US. I contacted the TV company thinking it was an update problem and they gave a list of things to do (i.e. reset location under tv settings, connect through mobile network hotspot). Only thing worked for me is when I connected my tv with my mobile data (not my wifi) both Netflix and Disney went back to UK. Now that I’ve connected again through wifi, it’s back to US Netflix and Disney - so i’ve been inclined to think it’s my wifi doing this. Please does anyone know how to change settings in Plus hub so it’s location is UK (if that’s a thing???) ???? I didn’t do anything to this router so not sure why it’s like this now!
d3fin3d
Newbie
Posts: 3
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Registered: ‎20-08-2025

Re: Service showing as outside UK


@Cabicular wrote:
It’s because of deals done in local regions for content
For example US and Europe don’t get WWE Smackdown but we get it here in the UK
There are other shows that we don’t get here
Also regional variations of tv shows that have British commentary rather than the US version

 

Yeah, WWE's whole catalogue except for Raw suddenly disappearing was what alerted me to the IP issue.

Side note: Only US users are limited to Raw. Most other international markets, including Europe, have the entire WWE collection.

Using an Netherlands IP via a VPN and all of WWE's programming is back again.

jab1
The Full Monty
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Re: Service showing as outside UK

@wkglrn As has been explained in this topic previously, your public IP address is one from a range recently transferred from BT America to BT UK, and a certain IP location base service - used by Netflix, Disney (and others) has not updated their databases. PN are aware, and I understand, are trying to resolve the issue, although it is not really their responsibility.

There is very little, if anything you can do - maybe turn the Hub off overnight in the hopes you get allocated a properly UK-registered IP on reconnection, although that is not guaranteed to happen.

John
Townman
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Re: Service showing as outside UK

@jab1 

I would be cautious with the recently transferred statement.  10 out of 11 geolocation data providers have these IP addresses located correctly.  There might be others with the erroneous location information.

The service providers need to address the flawed data from their service providers.  Effort continues to get third parties to get THEIR acts together.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
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Re: Service showing as outside UK

Fair enough, @Townman . I assumed it was a recent(ish) transfer, due to it only recently cropping up. I know how to check where the various IP geolocation providers have the blocks shown, but not how to check when they were moved - if that is even possible?

John
Cabicular
Newbie
Posts: 5
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Registered: ‎19-08-2025

Re: Service showing as outside UK

Interesting. I was in Italy recently and noticed they didn’t get smackdown either so I assumed it was the same across Europe
Thanks
MJN
Pro
Posts: 1,349
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Registered: ‎26-08-2010

Re: Service showing as outside UK


@jab1 wrote:

@wkglrn As has been explained in this topic previously, your public IP address is one from a range recently transferred from BT America to BT UK, and a certain IP location base service - used by Netflix, Disney (and others) has not updated their databases. PN are aware, and I understand, are trying to resolve the issue, although it is not really their responsibility.


What do you mean by 'transferred'?

The ARIN database for 150.143.0.0/16 hasn't been updated since Dec '21:

$ whois --host whois.arin.net 150.143.0.0/16

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/resources/registry/whois/tou/
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
#
# Copyright 1997-2025, American Registry for Internet Numbers, Ltd.
#

 

# start

NetRange: 150.143.0.0 - 150.143.255.255
CIDR: 150.143.0.0/16
NetName: PLUSNET
NetHandle: NET-150-143-0-0-1
Parent: APNIC-ERX-150 (NET-150-0-0-0-0)
NetType: Direct Allocation
OriginAS:
Organization: BT Americas, Inc (BA-346)
RegDate: 1991-05-16
Updated: 2021-12-14
Ref: https://rdap.arin.net/registry/ip/150.143.0.0


OrgName: BT Americas, Inc
OrgId: BA-346
Address: 910 Hastings Ave. Suite 120
City: Newport
StateProv: MN
PostalCode: 55055
Country: US
RegDate: 2014-12-16
Updated: 2021-10-15
Ref: https://rdap.arin.net/registry/entity/BA-346


With RIR data almost certainly being the starting point for all geolocation service providers, supplemented by other information sources of course, it is unsurprising there will be issues when an allocation has been done in this way. Even though the allocation has been recorded in the ARIN DB as being made against 'PLUSNET' this is simply a human-readable name included for convenience. It is still recorded against 'BT Americas, Inc' as the operating 'Organisation' which is a formal object class carrying, amongst other information, location information and from which geolocation providers will begin their assumptions about where the address range resides.

Assuming Plusnet are not a registered LIR with ARIN then ideally the allocation would be made as an inter-RIR transfer to Plusnet's LIR with RIPE. If that would be considered a step too far for BT Americas as the holding organisation (which it might even for the fact that this address range will likely be considered a non-tangible asset with financial value) then they could still put in some legwork with the respective geolocation providers to fine tune their location information beyond the legal administrative information served up by the RIR databases. This is precisely what so-called 'geofeeds' are for - standardised (or defacto standard at least as whilst the format hasn't been ratified by the IETF it is in common use) representations of geolocation data. These can either be submitted manually to geolocation providers with accompanying self-declared authorisation (so even Plusnet could do this, it doesn't have to be BT Americas) or BT America can help geolocation providers do this automatically by publishing links to geofeeds in the RIR database (as structured comments rather than formal records types as described here).

If these actions aren't taken then there should be no surprise if sometimes geolocation providers are serving up erroneous information for subnets used outside of the service region that they are registered in.

Better still get us all on to IPv6 as we're starting from a clean slate there when it comes to what is being used and where! 😀

Edit: If it's of interest, here is Google's published geofeed which can be used by anyone to override the administrative location information contained within the RIR DBs (most of which likely suggests it all resides in Mountain View, California where the HQ is).

Baldrick1
Moderator
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Re: Service showing as outside UK


@wkglrn 
…. Please does anyone know how to change settings in Plus hub so it’s location is UK

Sorry this can’t be done. 
If you switch the hub off for a few hours there’s a chance that your hub will pick up an address that works.

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