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Reverse dns exposing user name

FIXED
Dellibobs
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Posts: 5
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Registered: ‎01-10-2025

Reverse dns exposing user name

‎01-10-2025 2:38 PM

My ip address seems to have changed to static (rebooted router several times and it did not change) and consequently my reverse dns is now username.plus.com. This means that my username is now exposed on reverse dns. I did not ask for this change, so please change my reverse dns to not use my username or change me back to dynamic dns where reverse dns does not contain username as far as i remember.

Thanks

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Townman
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Re: Reverse dns exposing user name

‎02-10-2025 1:14 PM - edited ‎02-10-2025 1:14 PM

Have you recently changed the account based firewall settings?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Dellibobs
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Re: Reverse dns exposing user name

‎02-10-2025 3:54 PM

Yes i did, a few days ago. Why do you ask? 

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MisterW
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Re: Reverse dns exposing user name

‎02-10-2025 4:00 PM

The firewall requires that the connection is via the 'high touch' network, which means a static IP is applied.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Dellibobs
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Re: Reverse dns exposing user name

‎02-10-2025 4:49 PM

Ah! Didn't know that. Thanks very much for the tip. So if I turn the firewall off (it is set to LOW at the moment) will I revert to a dynamic IP? 

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MisterW
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Re: Reverse dns exposing user name

Fix

‎02-10-2025 5:11 PM

So if I turn the firewall off (it is set to LOW at the moment) will I revert to a dynamic IP? 

I believe so

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Dellibobs
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Re: Reverse dns exposing user name

‎02-10-2025 5:39 PM

Thanks, I'll give it a go and report back results in a few days. 

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Dellibobs
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Re: Reverse dns exposing user name

‎04-10-2025 4:11 PM - edited ‎04-10-2025 4:13 PM

Yup, about 36 hours after turning firewall off I have reverted to dynamic ip and the rDNS has changed back to [ip-address-bacwards].dyn.plus.net.

Many thanks @MisterW and @Townman for your help. 

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