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Reverse DNS record

FIXED
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Reverse DNS record

Hello,

 

I have a static IP-address. How to update my PTR-record to my domain name?

 

Thank you in advance!

11 REPLIES 11
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Reverse DNS record

Hi @naglya I can sort that out for you. What's the domain please? 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

Hi Adam,

Domain hovernails.co.uk.

Thank you!
MisterW
Superuser
Superuser
Posts: 14,384
Thanks: 5,302
Fixes: 381
Registered: ‎30-07-2007

Re: Reverse DNS record

@naglya you will need to ensure that there is an A record for your domain, that points to your static IP. That will be checked before the rDNS can be set to your domain

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

Yes, I already host a tiny site on that address
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Reverse DNS record

Cheers @naglya I've put the request through for you. That should update within the next 24 hours. 

 

Adam

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 Adam Walker
 Plusnet Help Team
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

Hello Adam,
No any changes yet.
@adamwalker could you check your request?

Thank you!
James30
Plusnet Help Team
Plusnet Help Team
Posts: 348
Thanks: 127
Fixes: 18
Registered: ‎19-04-2023

Re: Reverse DNS record

@naglya hi, I wasn't able to track the request as Adam isn't in but I've resent it now. 

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James - Plusnet Sheffield
Plusnet Help Team
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

Thank you, James!
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

@James30 It looks like your request was also lost
James30
Plusnet Help Team
Plusnet Help Team
Posts: 348
Thanks: 127
Fixes: 18
Registered: ‎19-04-2023

Re: Reverse DNS record

Fix

@naglya - I've double checked and the task is still open waiting to be picked up. 5 working day is a more realistic time frame for them to action it.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
naglya
Dabbler
Posts: 13
Fixes: 1
Registered: ‎13-04-2023

Re: Reverse DNS record

The record was updated today.
Thank you!