Reverse DNS Record Change
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Re: Reverse DNS Record Change
27-10-2021 9:52 AM
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Hi there, may I have this too please? I have a preferred domain name to use instead if possible. Please let me know. Thanks
Re: Reverse DNS Record Change
27-10-2021 1:00 PM
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Hey @xubedoo,
I can certainly look into it Can you send us a Private Message with your preferred domain so I can raise this across to the team?
Re: Reverse DNS Record Change
05-04-2022 2:03 PM
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Hi, i have tried on the phone to support a couple of times to get my rDNS changed, but they do not know what im asking for.
I have had a static DNS for a few years now and want the reverse dns changed to a host on my domain.
Are you able to help with this?
Regards
Ray
Re: Reverse DNS Record Change
05-04-2022 4:59 PM
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Hey @rayroutledge2
Thanks a lot for getting in touch and I'm really sorry to hear that other agents on the phone haven't managed to get this sorted for you. I've just raised a ticket on the account asking you to confirm both the domain name, and to confirm that you've configured the A record on your domain to the static IP on the account.
Give me a nudge on here once you've responded to the ticket and I'll be more than happy to get a task raised with our NetOps Team.
Re: Reverse DNS Record Change
05-04-2022 5:04 PM
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Thank you for the quick response, i have responded to the ticket.
Regards
Ray
Re: Reverse DNS Record Change
05-04-2022 7:47 PM
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Re: Reverse DNS Record Change
06-04-2022 10:36 AM
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Hello @rayroutledge2
I've just checked up on the task, our team will be working on this on 07/04/2022
Re: Reverse DNS Record Change
12-04-2022 11:43 AM
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Your rDNS has now been set @rayroutledge2
Let us know if you have any further issues at all.
Re: Reverse DNS Record Change
12-04-2022 1:42 PM
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I see it is all sorted, thank you for your assistance on this.
Regards
Ray
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