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Retentions can't match rival ISP deals??

Cagney1994
Rising Star
Posts: 392
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Retentions can't match rival ISP deals??

Hi all. Spoke to retentions and mentioned that a rival ISP is offering ADSL+line for £17 a month.
I'm paying roughly £20 a month. Asked PN if they're willing to either match the deal I saw, or maybe reduce my current payment by about £2.

They said they couldn't, and kind of implied I sign up with them instead.

A pretty sad outcome all around.
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 995
Fixes: 403
Registered: ‎01-01-2012

Re: Retentions can't match rival ISP deals??

Sorry to hear that @Cagney1994

Unfortunately, it isn't always possible for us to match deals from other ISP's.

If you do choose to go elsewhere we wish you all the best with your new provider

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
daveplus
Pro
Posts: 566
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

Re: Retentions can't match rival ISP deals??

@Cagney1994

No one can beat TalkTalk, in any sense:

https://www.bbc.co.uk/news/technology-48103617