Showing results for 
Search instead for 
Did you mean: 

Parental filter issue still not resolved

Posts: 6
Registered: ‎26-01-2019

Parental filter issue still not resolved

So it's been a good couple of months now since I raised the issue with support that content filtering wasn't working on my account. I don't have an unusual setup and use the Hub One that's provided but all I ever see is the ticket being put on hold, then reactivated, then put on hold again. What on Earth is going on? How come it's such a tricky thing to resolve and why is there absolutely zero communication from tech support?

Tags (2)
Posts: 29,496
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Parental filter issue still not resolved

Moderators Note

This topic has been moved from Tech Help to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: Parental filter issue still not resolved

Hi @BC1973

I am sorry for the time it is taking to get this issue resolved. There are a handful of customers affected by this issue. I have checked the raised incident and I'm afraid it is still being investigated with no fix yet to be rolled out. The ticket on your account will remain open and monitored until a fix has been rolled out so we can notify you.


Thank you for your continued patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team