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Remove Username From Hostname

jacob
Hooked
Posts: 5
Registered: ‎28-07-2023

Remove Username From Hostname

Please remove my username (which contains my full name) from the reverse record on my Static IP

Looking at previous threads it seems that posting here is the correct way to request this

12 REPLIES 12
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Remove Username From Hostname

Hi Jacob, I've just checked your account and can see it's already been done. 


Do shout up of there's anything else you need from us. 


Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jacob
Hooked
Posts: 5
Registered: ‎28-07-2023

Re: Remove Username From Hostname

Thanks Adam,

 

Do you know how long it will take for the nameserver to update (it is still returning my username)?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
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Registered: ‎27-11-2020

Re: Remove Username From Hostname

It's usually within 24 hours, what's it showing now from your side?

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 Will Cutforth
 Plusnet Help Team
jacob
Hooked
Posts: 5
Registered: ‎28-07-2023

Re: Remove Username From Hostname

Still showing my username

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
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Fixes: 97
Registered: ‎27-11-2020

Re: Remove Username From Hostname

Leave it with me, I will need Adam to comment on the task to inform them.

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 Will Cutforth
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Remove Username From Hostname

Hi Jacob, sorry for the delay to this, there's been an issue with the original request for this that got raised for you. I'll get it put straight. What would you like the RDNS to be set to instead of showing the username? - Adam

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 Adam Walker
 Plusnet Help Team
jacob
Hooked
Posts: 5
Registered: ‎28-07-2023

Re: Remove Username From Hostname

Thanks Adam!

Please set it to anything non-identifiable, random string, whatever

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Remove Username From Hostname

No probs, I've raised a new task for that now and I've added details onto your account here to confirm: https://www.plus.net/wizard/?p=view_question&id=235383327

 

Adam

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 Adam Walker
 Plusnet Help Team
jacob
Hooked
Posts: 5
Registered: ‎28-07-2023

Re: Remove Username From Hostname

Hi, the support ticket was closed with the following detail:

"Thank you for your message in regards updating the rDNS to your IP address instead of the username. It is not possible for this to be done your static IP is unique to your account connection and the address is connected to your Plusnet account."

I recall seeing numerous posts here where other customers had the same request completed - is it no longer possible? How else can I remove my full name from the reverse DNS record?

jab1
Legend
Posts: 17,112
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Remove Username From Hostname

@jacob  - you need either @adamwalker  or @willcutforth to suggest the job gets done properly - that response on the ticket was a load of rubbish.

John
James30
Plusnet Help Team
Plusnet Help Team
Posts: 408
Thanks: 141
Fixes: 25
Registered: ‎19-04-2023

Re: Remove Username From Hostname

@jacob - I've reraised the task to update the RDNS. The previous task wasn't raised correctly and was closed. I'm sorry for that.

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James - Plusnet Sheffield
Plusnet Help Team
jab1
Legend
Posts: 17,112
Thanks: 5,493
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Registered: ‎24-02-2012

Re: Remove Username From Hostname

@James30 A second time?Huh

John