Remove Username From Hostname

[jacob]

Please remove my username (which contains my full name) from the reverse record on my Static IP

Looking at previous threads it seems that posting here is the correct way to request this

[adamwalker]

Hi Jacob, I've just checked your account and can see it's already been done. 

Do shout up of there's anything else you need from us. 

Adam

[jacob]

Thanks Adam,

Do you know how long it will take for the nameserver to update (it is still returning my username)?

[willcutforth]

It's usually within 24 hours, what's it showing now from your side?

[jacob]

Still showing my username

[willcutforth]

Leave it with me, I will need Adam to comment on the task to inform them.

[adamwalker]

Hi Jacob, sorry for the delay to this, there's been an issue with the original request for this that got raised for you. I'll get it put straight. What would you like the RDNS to be set to instead of showing the username? - Adam

[jacob]

Thanks Adam!

Please set it to anything non-identifiable, random string, whatever

[adamwalker]

No probs, I've raised a new task for that now and I've added details onto your account here to confirm: https://www.plus.net/wizard/?p=view_question&id=235383327

Adam

[jacob]

Hi, the support ticket was closed with the following detail:

"Thank you for your message in regards updating the rDNS to your IP address instead of the username. It is not possible for this to be done your static IP is unique to your account connection and the address is connected to your Plusnet account."

I recall seeing numerous posts here where other customers had the same request completed - is it no longer possible? How else can I remove my full name from the reverse DNS record?

[jab1]

@jacob  - you need either @adamwalker  or @willcutforth to suggest the job gets done properly - that response on the ticket was a load of rubbish.

[James30]

@jacob - I've reraised the task to update the RDNS. The previous task wasn't raised correctly and was closed. I'm sorry for that.

[jab1]

@James30 A second time?