Pure Card won't activate (apparently long time issue)

[LaurenB]

HI, just recieved the PURE Card, i have filled the details in the apploication correct, but everytime, Ithen try to activiate it, it says there are errors,

"Sorry, we don’t recognise the details entered. Please check them and try again".

There may be, but it will be the form , not me. I believe going by the forum, there have numeroous issue with this , for half a deade at least. It appers to be with the six digit card P/card ID..

I have tow browsers: firefox and edge

Add tags

Message 1 of 2

(1,221 Views)

1 REPLY

LaurenB

Plusnet Alumni (retired)

Posts: 2,577

Fixes: 131

Registered: ‎07-12-2017

‎21-02-2022 12:09 PM

NEW

Hiya @ShirleyS, thanks for getting in touch! I'm really sorry for the issues you're having with activating your reward card and would like to help get this resolved for you.

If not already done so, I would advise clearing your browsers cookies/ cache and also trying an alternative browser to see if you experience the same problem.

If still having issues with activation, I would then advise to call Card Services on 0344 879 1069.

Let me know how you get on!

Add tags

Message 2 of 2

(1,169 Views)

[LaurenB]

HI, just recieved the PURE Card, i have filled the details in the apploication correct, but everytime, Ithen try to activiate it, it says there are errors,

[LaurenB]

"Sorry, we don’t recognise the details entered. Please check them and try again".

[LaurenB]

There may be, but it will be the form , not me. I believe going by the forum, there have numeroous issue with this , for half a deade at least. It appers to be with the six digit card P/card ID..

[LaurenB]

I have tow browsers: firefox and edge

[LaurenB]

Hiya @ShirleyS, thanks for getting in touch! I'm really sorry for the issues you're having with activating your reward card and would like to help get this resolved for you.

If not already done so, I would advise clearing your browsers cookies/ cache and also trying an alternative browser to see if you experience the same problem.

If still having issues with activation, I would then advise to call Card Services on 0344 879 1069.

Let me know how you get on!

[#7]

@Rhetorik2018 Hi there, sorry to hear you're having trouble activated your reward card. 

As you've received the reward card it would mean this query lays with our third party reward card provider. They would be able to support you in activating this card for you. 

The company is called Blackhawk and this is their contact number: 0344 800 6435.

All the best 

[#8]

Ok, will do, but this issue has been ongoing for years and Plusnet should take some ownership of it