Hiya @ShirleyS, thanks for getting in touch! I'm really sorry for the issues you're having with activating your reward card and would like to help get this resolved for you.
If not already done so, I would advise clearing your browsers cookies/ cache and also trying an alternative browser to see if you experience the same problem.
If still having issues with activation, I would then advise to call Card Services on 0344 879 1069.
Let me know how you get on!
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team