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Private messages

FIXED
Community Veteran
Posts: 9,568
Thanks: 1,504
Fixes: 11
Registered: ‎02-08-2007

Private messages

If someone sends you a private message it also appears in your email with the option of replying from your email but checking your sent messages box in the member centre there is no indication that you have replied.

Has the message actually been sent from your email address or can you only reply to private messages via your account in the members centre.

1 REPLY 1
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,156
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: Private messages

Fix

Hi @gleneagles, thanks for your post.

 

It's the latter - When you receive a ticket link it should redirect you to log in to the Member Centre to send your response.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team