Presumed scam email
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Presumed scam email
on
03-12-2025
10:25 PM
- last edited on
04-12-2025
11:13 AM
by
Baldrick1
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I got this email today.
As a result I logged in via the official Plus Net portal, not the link in the email, which points to some rather shonky website.
(purporting to be from) From Plusnet Customer Help Team no.26250150 <<redacted @<redacted>.plus.com>
Title: Plusnet:Action Required: Account Access Issue! no.95980426-45338
Please review your account information through the official Plusnet UK Support website to restore access.
If you believe this notice was sent to you in error, or if you need assistance, you can contact Support through the official website using verified channels.
Kind regards,
Support Team
This is an automated notification. Please do not reply directly to this email.
Malicious link removed
Re: Presumed scam email
03-12-2025 10:28 PM
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@IanEdmundson Obvious spam - has been reported earlier - just forward it to abuse@plus.net .
Re: Presumed scam email
5 hours ago
- last edited
3 hours ago
by
dvorak
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I have an email from [Removed]with an alert of an alleged unauthorised sign in. I am ytold not to reply to this email. How would I check whether genuine or not ( I should post as a new item but cannot find out how to do this and plusnet help seems to be restricted to set questions)
Moderators Note: Personal information removed
Re: Presumed scam email
5 hours ago - last edited 5 hours ago
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An official email would not come from another Plusnet user account.
Plusnet BUSINESS emails come from @plus.net
In what way is Plusnet restricted to "set questions" - anything decent can be asked here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Presumed scam email
5 hours ago - last edited 5 hours ago
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I've had the same email.
If it's not from a central support account it's going to be spam.
Re: Presumed scam email
5 hours ago
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I too have had the same blindingly obvious spam , as have others - at least one of those has forwarded the rubbish to the abuse team.
Re: Presumed scam email
4 hours ago
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Hi @robin276
Thanks for making us aware you have received this email.
Please follow the advice provided and forward the email to abuse@plus.net.
More details can be found in our Our guide to Staying Safe Online in 2026 page.
Leanne.
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