Plusnet Broadband portal not displaying correctly
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet Broadband portal not displaying correctly
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@staley84 Out of curiosity, which OS?
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 2:37 PM - edited 17-10-2022 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jab1 Win10 Pro and Win11 Pro (Personal and Work Laptop)
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 2:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf - Can you add me to the investigation list please?
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah, OK, @staley84 . I have no issue on Zorin/Ubuntu, W7 SP1 and my Apple phone/tablet, although on the last two I do have to manually re-enter the user/password, for some reason.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jgb wrote:
As I have only encountered this on the PN home page I suspect it may be coding in that rather than MS that is to blame. The whole Home page flashes up then disappears to leave the black band. I get the same if I try to log in on my Android phone.
We have seen this issue before.
Last time it was legion I did some digging into the delivered HTML and identified that the pan-site footer block (which on black text) was being "included" in the wrong part of the page ... after which the CSS goes stir crazy.
What happens is that the footer DIV is rendered in the wrong place (usually covering primary content) ... until the window is resized (maximise / restore down or visa-versa) ... then all is OK.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:17 PM - edited 17-10-2022 3:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Exactly, I don't know why anyone is blaming Microsoft, clearly a website coding issue, I have the same problem on Safari on iOS and MacOS!
Also someone could rename this thread as it's nothing to do with Firefox either.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But I don't get it on my kit!
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have done some further testing. It doesn't matter which hardware or OS I try, my account details only appear for a short time and then quickly vanish.
I have tried:
Firefox, Waterfox and Chrome on Linux Mint 21.
Samsung Internet Browser on Sony Xperia 1ii + Android 12.
Samsung Internet Browser on Samsung tablet + Android 11.
Safari on MacBook Pro + macOS Monterey v12.6
I think this must be tied to peoples' accounts, rather than hardware/OS.
I am on an 18-month PlusNet Unlimited Fibre Extra contract which ends May 2023.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Possible, @RichT - I'm on a 'Mail Only' account.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Resizing the browser window makes the black footer jump to the bottom. However, it only exposes a grey area with no text or graphics showing.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Weird! 😖
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Think the post also needs to NOT be marked as Fixed.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's definitely not fixed! I've just come here to ask to be added to the list of affected customers (if such exists).
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is not fixed at all. Also been going on for over 2 weeks.
Re: Plusnet Broadband login and Firefox Browser
17-10-2022 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The original issue was fixed. When the new error surfaced, it should have been started in a new topic.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet Broadband portal not displaying correctly