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Plusnet Broadband portal not displaying correctly

FIXED
jab1
Legend
Posts: 19,205
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

@staley84 Out of curiosity, which OS?

John
staley84
Grafter
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Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

@jab1 Win10 Pro and Win11 Pro (Personal and Work Laptop)

staley84
Grafter
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Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

@Gandalf - Can you add me to the investigation list please?

jab1
Legend
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Ah, OK, @staley84 . I have no issue on Zorin/Ubuntu, W7 SP1 and my Apple phone/tablet, although on the last two I do have to manually re-enter the user/password, for some reason.

John
Townman
Superuser
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Re: Plusnet Broadband login and Firefox Browser


@jgb wrote:

As I have only encountered this on the PN home page I suspect it may be coding in that rather than MS that is to blame. The whole Home page flashes up then disappears to leave the black band. I get the same if I try to log in on my Android phone.


We have seen this issue before.

Last time it was legion I did some digging into the delivered HTML and identified that the pan-site footer block (which on black text) was being "included" in the wrong part of the page ... after which the CSS goes stir crazy.

What happens is that the footer DIV is rendered in the wrong place (usually covering primary content) ... until the window is resized (maximise / restore down or visa-versa) ... then all is OK.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

halbot
Dabbler
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Re: Plusnet Broadband login and Firefox Browser

Exactly, I don't know why anyone is blaming Microsoft, clearly a website coding issue, I have the same problem on Safari on iOS and MacOS!

 

Also someone could rename this thread as it's nothing to do with Firefox either.

jab1
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

But I don't get it on my kit!

John
RichT
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Re: Plusnet Broadband login and Firefox Browser

I have done some further testing. It doesn't matter which hardware or OS I try, my account details only appear for a short time and then quickly vanish.

I have tried:

Firefox, Waterfox and Chrome on Linux Mint 21.

Samsung Internet Browser on Sony Xperia 1ii + Android 12.

Samsung Internet Browser on Samsung tablet + Android 11.

Safari on MacBook Pro + macOS Monterey v12.6

 

I think this must be tied to peoples' accounts, rather than hardware/OS.

I am on an 18-month PlusNet Unlimited Fibre Extra contract which ends May 2023.

 

jab1
Legend
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Re: Plusnet Broadband login and Firefox Browser

Possible, @RichT - I'm on a 'Mail Only' account.

John
RichT
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Re: Plusnet Broadband login and Firefox Browser

Resizing the browser window makes the black footer jump to the bottom. However, it only exposes a grey area with no text or graphics showing.

 

jab1
Legend
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Weird! 😖

John
staley84
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Re: Plusnet Broadband login and Firefox Browser

Think the post also needs to NOT be marked as Fixed.

TLM
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Re: Plusnet Broadband login and Firefox Browser

It's definitely not fixed! I've just come here to ask to be added to the list of affected customers (if such exists).

halbot
Dabbler
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Registered: ‎23-02-2019

Re: Plusnet Broadband login and Firefox Browser

This is not fixed at all. Also been going on for over 2 weeks.

jab1
Legend
Posts: 19,205
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Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

The original issue was fixed. When the new error surfaced, it should have been started in a new topic.

John