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Plusnet Broadband portal not displaying correctly

FIXED
TLM
Grafter
Posts: 38
Thanks: 3
Registered: ‎13-06-2017

Re: Plusnet Broadband login and Firefox Browser

I have no knowledge of original versus "new" issue, as I've only witnessed the one, which this thread does appear to be about. Although the implication of the title that the issue is confined to Firefox is incorrect, as it's happening for me on Chrome.

Townman
Superuser
Superuser
Posts: 23,756
Thanks: 10,034
Fixes: 172
Registered: ‎22-08-2007

Re: Plusnet Broadband login and Firefox Browser

There are two issues being discussed in this thread.

  1. Issues logging into the user portal - that issue was specific to FF users
  2. Experiences where on some pages in the user portal, the pan-Plusnet websites black / grey footer appears in the middle of the page obscuring what should be there ... which after resizing the browser window renders in the right place - that is seen on various browsers

So, this being / not being an issue with FF all depends on when you joined this bus.  My observation is that when something goes wrong accessing websites, FF appears to be involved in more "street fights" than all of the other browsers but together.  The phrase "a can of worms" readily comes to mind.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

staley84
Grafter
Posts: 56
Thanks: 5
Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

Still shouldn't be marked as fixed though.
jab1
Legend
Posts: 18,921
Thanks: 6,206
Fixes: 286
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

As I stated previously, the original incident was fixed. The current issue, which should be in its own topic, isn't.

John
Townman
Superuser
Superuser
Posts: 23,756
Thanks: 10,034
Fixes: 172
Registered: ‎22-08-2007

Re: Plusnet Broadband login and Firefox Browser

@staley84

That’s a matter for the originator of this topic / thread to decide - and no one else.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

staley84
Grafter
Posts: 56
Thanks: 5
Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

I'm merely suggesting that the 'fixed' status should be removed if possible.
jab1
Legend
Posts: 18,921
Thanks: 6,206
Fixes: 286
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Again, the original issue was fixed - the new one should have been in its own topic.

John
halbot
Dabbler
Posts: 18
Thanks: 10
Registered: ‎23-02-2019

Re: Plusnet Broadband login and Firefox Browser

I created a new one and the mods closed it and referred it to this one!
jab1
Legend
Posts: 18,921
Thanks: 6,206
Fixes: 286
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

They shouldn't have - different issue. I will suggest the new issue is split off.

John
dvorak
Moderator
Moderator
Posts: 29,713
Thanks: 6,591
Fixes: 1,485
Registered: ‎11-01-2008

Re: Plusnet Broadband login and Firefox Browser


Moderators Note


Posts split as it's a different issue.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
staley84
Grafter
Posts: 56
Thanks: 5
Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

@dvorak What's it been split to?

jab1
Legend
Posts: 18,921
Thanks: 6,206
Fixes: 286
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

staley84
Grafter
Posts: 56
Thanks: 5
Registered: ‎30-07-2007

Re: Plusnet Broadband login and Firefox Browser

Thanks @jab1 .Got a bit confusing as the 'New' post (this) has the same name and comments as the 'old' fixed post.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Plusnet Broadband login and Firefox Browser

@staley84@TLM@halbot@RichT 

Your accounts have been passed across to the right team to help with this investigation (IMT-8126)

Sorry for the inconvenience everybody. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
UnicycleTallPau
Newbie
Posts: 1
Registered: ‎03-10-2019

Re: Plusnet Broadband login and Firefox Browser

This problem was reported a week ago and PlusNet still haven't fixed it. I need to report a separate issue but I can't access the portal properly to do so!.

Just to confirm (yes this is a me too because I don't believe this is fixed yet) FireFox, Chrome, and Android all show the same blank grey page instead of the pink page with account options. Exactly as the OP posted in their image.