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Plusnet Broadband portal not displaying correctly

FIXED
colin_thames
Dabbler
Posts: 24
Thanks: 6
Registered: ‎30-07-2007

Re: Plusnet Broadband portal not displaying correctly

Fair point and true, a way to get in was provided. But perhaps next time Plusnet knows of an issue, a simple message on the portal might provide the workaround without customers having to find a solution through the forum. Many might not even know it exists.
This is just a gentle nudge to the Plusnet team for next time a problem surfaces, not a criticism.
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband portal not displaying correctly

Looks like the issue with the Members centre is fixed.... at least for me. 🖖👍

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
halbot
Dabbler
Posts: 15
Thanks: 10
Registered: ‎23-02-2019

Re: Plusnet Broadband portal not displaying correctly

Yes, working for me Smiley

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband portal not displaying correctly

I've just had this...

'Sorry about this. Looks like something's stopped working.

If you see this message again, just give us a call and we'll get your order sorted.

0800 432 0080'

Maybe they are still tweaking.

 

EDIT: Working correctly again 🤞

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
sharon1
Dabbler
Posts: 17
Thanks: 6
Registered: ‎11-06-2018

Re: Plusnet Broadband portal not displaying correctly

Working for me too. Big thanks to all concerned! I guess someone should mark this fixed, but I don't know how to 😁

jab1
Aspiring Legend
Posts: 12,679
Thanks: 4,031
Fixes: 162
Registered: ‎24-02-2012

Re: Plusnet Broadband portal not displaying correctly

@sharon1 It will be up to @Strat , as the original poster.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,458
Thanks: 4,311
Fixes: 278
Registered: ‎04-04-2007

Re: Plusnet Broadband portal not displaying correctly

Fix

Fix was deployed in this morning's code release, so if anybody is still experiencing the problem then please shout.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Total_Chaos
Rising Star
Posts: 78
Thanks: 32
Fixes: 1
Registered: ‎30-07-2007

Re: Plusnet Broadband portal not displaying correctly

Just tried in Linux and Android and both working.

 

Thanks for resolving PN.

colin_thames
Dabbler
Posts: 24
Thanks: 6
Registered: ‎30-07-2007

Re: Plusnet Broadband portal not displaying correctly

Working again for me on iOS Chrome browser. Thanks folks and PN
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband portal not displaying correctly


@jab1 wrote:

@sharon1 It will be up to @Strat , as the original poster.


Thanks for the head's up @jab1 

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband portal not displaying correctly

I'm currently unable to access the Members Centre.

'

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later'

Unable to login.JPG

 

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jab1
Aspiring Legend
Posts: 12,679
Thanks: 4,031
Fixes: 162
Registered: ‎24-02-2012

Re: Plusnet Broadband portal not displaying correctly

Strange, @Strat - I don't get that, although I still have 'updating your account' message - from when I moved and opted for the email only account.

John
Total_Chaos
Rising Star
Posts: 78
Thanks: 32
Fixes: 1
Registered: ‎30-07-2007

Re: Plusnet Broadband portal not displaying correctly

@Strat 

I get the same message on login, though I assumed that I was getting the message as I actually do have a change in progress.

Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband portal not displaying correctly

Mine is ok today.... fingers crossed.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine