cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Broadband portal not displaying correctly

FIXED
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Plusnet Broadband portal not displaying correctly

All I'm getting for Members Centre in FF and Edge is this...

Screen grab.JPG

 

Looks like there was a Windows update last night.

 

 

Moderators Note: Changed topic title

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
118 REPLIES 118
jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Another M$ dodgy update?

John
jgb
Champion
Posts: 801
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Plusnet Broadband login and Firefox Browser

Yes I get that using Chrome and Edge when I try to access the home page but can get other screens via bookmarks I have set (but still cannot then get to home screen but can move around others without issue).

jgb
Champion
Posts: 801
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Plusnet Broadband login and Firefox Browser

As I have only encountered this on the PN home page I suspect it may be coding in that rather than MS that is to blame. The whole Home page flashes up then disappears to leave the black band. I get the same if I try to log in on my Android phone.

jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

@jgb I have no issues getting the proper/full page up on my FF browser - although I am running Linux. Bit of a pain setting the Windows machine to check, but I will if I get a spare 20 minutes or so.

John
Jonpe
Hero
Posts: 3,996
Thanks: 1,834
Fixes: 9
Registered: ‎05-09-2016

Re: Plusnet Broadband login and Firefox Browser

Tried just now (8:20pm.) with the latest FF, at first it said there was a problem but when I tried again straight away there was no problem.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Plusnet Broadband login and Firefox Browser

Curiously I attempted logging into the members centre this morning with the same problem.

I then logged out and attempted logging into my daughter's account....no problem.

I am on the force9 visp, the daughter is on plusnet.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

These legacy providers seem to be causing problems.

John
jgb
Champion
Posts: 801
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Plusnet Broadband login and Firefox Browser

I still have the same problem today on both Chrome and Edge despite clearing caches. I can get into any member centre pages via bookmarks but still cannot get the home page to display. I am on Plusnet not one of the legacy providers, as you call them.

jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Very strange, @jgb . I'm not even a PN customer any more - just have a 'mail only' account. I'll fire the Windows machine up later and see if I can get in.

John
jgb
Champion
Posts: 801
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Plusnet Broadband login and Firefox Browser

Just checked on my Android phone and it is exactly the same albeit the browser is still Chrome. Looks to me as if it is yet another bug in the Plusnet site. 

Last week on logging in I was sometimes seeing the orange change in progress banner (there were no changes in progress) before that sorted itself without any moves on my part and the home page displayed as it should. Oh well, we do love the Plusnet eccentricities!

Stegs_W
Hooked
Posts: 6
Thanks: 6
Registered: ‎18-07-2018

Re: Plusnet Broadband login and Firefox Browser

I am now getting the same problem as @Strat and @jgb, in Edge, Firefox and Safari on my ipad. So not an MS issue. I'm also not on a legacy account.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Plusnet Broadband login and Firefox Browser

Thanks folks, I've raised a new ticket for investigation (ref: IMT-8126).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

@bobpullen If it helps, I can confirm I have no issues on FF105.0 (Linux) or 105.0.2 (W7 SP1) - both 64bit.

John
jab1
Legend
Posts: 17,108
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Plusnet Broadband login and Firefox Browser

Just run out of time to edit -in both cases, this  was from the 'My Account' tab at the top of the forum page, although I doubt that makes a difference.

John