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Overhead line about to fail?

bodgem
Dabbler
Posts: 12
Thanks: 2
Registered: ‎18-02-2015

Overhead line about to fail?

My phone and internet service enters my house via overhead cable. There are about a dozen connections from the pole at the end of my driveway, nearly all of them lead away from my house. Over the past year or so the pole has started to lean and my overhead wire is now now getting rather tight. Do I have to wait until it fails or is it possible to raise it as an issue? Openreach and two full-fibre companies use the pole: The lean has become significant since the optical-fibre companies appeared on the scene.    

8 REPLIES 8
jab1
The Full Monty
Posts: 22,691
Thanks: 7,915
Fixes: 333
Registered: ‎24-02-2012

Re: Overhead line about to fail?

Report it direct to Openreach - see: https://www.openreach.com/help-and-support/damage-health-and-safety

John
bodgem
Dabbler
Posts: 12
Thanks: 2
Registered: ‎18-02-2015

Re: Overhead line about to fail?

Thanks, I have and will see what happens

mystreet1
Pro
Posts: 290
Thanks: 126
Fixes: 4
Registered: ‎26-01-2024

Re: Overhead line about to fail?

Someone will come and look at it. Mark it as dangerous to climb, mark it with a 'A1024' notice and wait for it to be replaced.
Was a member for years, but moved from PN fttc to fttp from an AltNet. Getting 940Mb up and down. Happy to stay on here and try to help others. 
Champnet
Hero
Posts: 3,150
Thanks: 1,236
Fixes: 18
Registered: ‎25-07-2007

Re: Overhead line about to fail?

@bodgem  Be warned :

We had a similar problem when a car ran into the pole wihch was then marked for replacement. Along came a dismantling crew who disconected all cables and removed the pole. Two weeks later along came an installation crew who replaced the pole and reconnected the cable. During that two period all housholds normally connected to the pole had no internet access.....

jab1
The Full Monty
Posts: 22,691
Thanks: 7,915
Fixes: 333
Registered: ‎24-02-2012

Re: Overhead line about to fail?

No surprise there - although my personal experience is slightly different and rather more encouraging. The main pole - at the chamber - and the auxiliary one which serves the six properties on our lane were both 'condemned' at the beginning of the year - not surprising, given their age.

About two months later, 'our' pole was replaced - the two guys had the replacement on their wagon, and apart from the fact we were given no prior warning, we were back up within a couple of hours. A few days later, the same team replaced the main pole, again with no warning, but again reasonably quickly.

John
Townman
Superuser
Superuser
Posts: 27,995
Thanks: 12,487
Fixes: 235
Registered: ‎22-08-2007

Re: Overhead line about to fail?

That would be a massive automatic compensation bill ... unless they used the PTW get out of jail free card!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 13,607
Thanks: 6,630
Fixes: 457
Registered: ‎30-06-2016

Re: Overhead line about to fail?

Moderator's note:
Thread moved from Broadband to Everything Else 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

pvmb
Pro
Posts: 942
Thanks: 147
Fixes: 6
Registered: ‎12-02-2014

Re: Overhead line about to fail?

In the main road, off the road I live in, there is left one single telephone pole standing proud and alone (the 'Lonesome Pine'?). It bears the number "1", looks to be in excellent condition and nothing whatsoever is connected to it.

I use it as a 'bus stop' for the local Hail & Ride.