Openreach complaint
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Openreach complaint
09-10-2020 4:34 PM
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Re: Openreach complaint
09-10-2020 5:06 PM
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Thanks for getting in touch @Katiestevie
I'm really sorry to see the experience you've had. Having looked into this I can see your order appears to be completed with Openreach but our ordering system isn't showing this so we can't raise a fault for an engineer to investigate further.
I've emailed the suppliers of our ordering system to correct the system and once that's done I'll raise the fault with Openreach so an engineer can go out to investigate the disconnection with your line affecting your services.
Once you're up and running I'll make sure we provide a refund to cover anything you've paid for a service you've not had along with discuss a goodwill gesture for the hassle caused by the delay. I'll keep you updated on the support ticket raised Here. Due to the weekend I may not get a response back tonight so I'll check back on Monday if not sooner.
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