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New contract/new hub

iwbrock
Dabbler
Posts: 21
Registered: ‎25-11-2017

New contract/new hub

Hi all

 

I am a Plusnet customer and have taken out a new contract with a new hub 2 while we wait for FTTP to be available. As I have an activation date, does that mean my old connection will end, and I will need to wait for activation before plugging in the new router, or can I plug it in and set up as  soon as it arrives?

4 REPLIES 4
bmc
Hero
Posts: 3,237
Thanks: 1,020
Fixes: 48
Registered: ‎28-02-2017

Re: New contract/new hub

@iwbrock 

You can plug it in as soon as it arrives. If it's a straight forward re-contract then there is no activation required.

 

All that's needed is to review your WiFi settings (the Hub2 will be different). You can either login to the Hub2 and change the settings to what you currently use or change all your devices to the new SSID.

 

Brian

iwbrock
Dabbler
Posts: 21
Registered: ‎25-11-2017

Re: New contract/new hub

Hi

 

I'm still on an FTTC product, but have dropped my phone line, will that make a difference?

MisterW
Superuser
Superuser
Posts: 14,654
Thanks: 5,464
Fixes: 391
Registered: ‎30-07-2007

Re: New contract/new hub

@iwbrock in a word, No!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: New contract/new hub

@iwbrock In a word, no. Follow @bmc 's instructions/advice above.

John