Landline with BT & broadband with Plusnet. Easiest way to keep both.

[#1]

@mwwagain 

I don't think she will mind if she stays with BT or they move her to EE. As long as it's done for her, so she doesn't have to port her number to another supplier herself.

She is not in a contract with PlusNet. She's been with them for many years & has always (AFAIK) paid out-of-contract prices! I will ask her what she actually pays next time I contact her.

[#2]

@RadioFox sounds like a straight forward install

The overhead cables could be run down the front of the property & the ONT situated near to where her router is now.

That's normal for an O/H install, the cables take a similar route to the existing copper. The fibre terminates in a CSP (grey box) on the external wall at ground level and the ONT is fitted opposite on the internal wall. The CSP 'hides' any hole drilled in the wall.  Don't forget you will need an additional mains socket fro the ONT.

if she knows that she could remain with BT.

It will be EE rather than BT. BT no longer provide new residential broadband services , they are the business brand of the BT Group.

[#3]

@MisterW "It will be EE rather than BT. BT no longer provide new residential broadband services , they are the business brand of the BT Group."

I don't understand this. They are still advertising their broadband services online...

Broadband | Home Broadband & Line Rental | BT

[#4]

@RadioFox 

Has she had a look at the following?

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist#accordion-b43...

Brian

[#5]

What intrigues me is that the BT faq via that link in message 18 above says

No, you can’t retrieve your number once you’ve opted for Broadband only. This will also apply if you switch to a new provider.

[#6]

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@RadioFox wrote:

@MisterW "It will be EE rather than BT. BT no longer provide new residential broadband services , they are the business brand of the BT Group."

I don't understand this. They are still advertising their broadband services online...

Broadband | Home Broadband & Line Rental | BT

---

It's all change, again!

BT Mobile UK Brand Tipped for Revival Next Week by UK Telecoms Giant UPDATE

https://www.ispreview.co.uk/index.php/2026/04/bt-mobile-uk-brand-tipped-for-revival-next-week-by-uk-...

[#7]

@bmc I'm not sure if she has seen that. I'll send her the link.

[#8]

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@RadioFox wrote:

@MisterW "It will be EE rather than BT. BT no longer provide new residential broadband services , they are the business brand of the BT Group."

I don't understand this. They are still advertising their broadband services online...

Broadband | Home Broadband & Line Rental | BT

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That did not alter the course of events I noted in post 13.

Called BT retail, agreed instal with BT retail, got given EE.

However you are still best dealing with BT (but just don't be too surprised if an EE member pack and router turns up)

[#9]

@mwwagain 

"That did not alter the course of events I noted in post 13.

Called BT retail, agreed instal with BT retail, got given EE.

However you are still best dealing with BT (but just don't be too surprised if an EE member pack and router turns up)"

I doubt my relative would mind whether it's finally BT or EE that sorts her out. But it seems a bit underhand that BT aren't upfront about it. Why not say from the start that you will be transferred to EE for the combined package?