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Issue with Processing Norton for Plusnet Order

teejaybee1959
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Registered: ‎21-06-2022

Issue with Processing Norton for Plusnet Order

Hi all

Just tried to download the Norton LifeLock option to secure my home devices.

Just seem to be receiving an email telling me there is an "issue" with processing my order.

 

Anyone experienced this ? If so, how long fo it to be corrected ?

 

Thanks

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47 REPLIES 47
dvorak
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Re: Issue with Processing Norton for Plusnet Order


Moderators Note


This topic has been moved from Tech Help to Everything Else

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If it fixed it click 'This fixed my problem'
austinsom
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Registered: ‎12-02-2013

Re: Issue with Processing Norton for Plusnet Order

Interesting.  I have exactly the same problem.  I contacted Norton and initially they said to wait a further 24 hours and the order would complete.  If that did not happen get back in touch.  I pressed to ask what the issue was, as I had  separate e-mails telling me there was an issue.  The support agent had no idea what the issue was.

They ten proceeded to tell me the order had been placed on hold by Plusnet - I have no idea they could interfere with another company's order process, I must watch out when I order groceries on-line...

I asked how this was possible, again no answer.  I was the told it would complete in 24 hours and if not to get back in touch. Wait, what...?! You just told me Plusnet placed it on hold.  So basically Norton have not got a clue what the problem is or how to fix it.  

I thought I'd try Norton again, being as it's free, but at this point, given that they seem utterly clueless, free is not cheap enough.

Get yourself Bitdefender, at least that will actually work, and you'll get to download and install it too!

I'd be interested to know if you contacted Norton and what they told you!

Good luck!

Gandalf
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Registered: ‎21-04-2017

Re: Issue with Processing Norton for Plusnet Order

Hi there,

I'm really sorry for the issues you're having with your Norton order from us. 

We're aware of a potential issue and I've passed your accounts to the right team to help with the investigation. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
austinsom
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Registered: ‎12-02-2013

Re: Issue with Processing Norton for Plusnet Order

Thanks Gandalf, but please don't use the word 'issue', I have been told that 8 times by Norton 😅

arichards
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Re: Issue with Processing Norton for Plusnet Order

Hi,

 

I am having the exact same problem.

Gandalf
Plusnet Help Team
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Re: Issue with Processing Norton for Plusnet Order

I've added your account to my list. Thanks for posting!

Really sorry that it doesn't work for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Wildroverandy
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Re: Issue with Processing Norton for Plusnet Order

Hi Gandalf,

Me again (sorry ;-))

Yeah, add me on there too. I also got that same message after I registered for my Norton download.

Although, I'm not actually that bothered by it, I was simply curious as to how well it might work in a fully Apple setup, as it was free, seemed there was nothing to lose.

Cheers.

Andy
Gandalf
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Re: Issue with Processing Norton for Plusnet Order

Hey Andy,

No worries, it's good to hear from you again and thanks for the heads up.

I've added your account to my list and passed it across to the teams involved in the investigation. 

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
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Re: Issue with Processing Norton for Plusnet Order

Hey all, 

To help with our investigation, would you be able to post here or private message me a screenshot showing the error you get when trying to download or install Norton? Cheers in advance!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Keith-S
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Re: Issue with Processing Norton for Plusnet Order

Hi Gandalf

 

Just spoken with one of the Tech Support ladies at Plusnet who advised to let you know to add me to the list too. I have spoken to Norton, who were not very helpful, just told me product is on hold as it's not available in the UK! After the confirmation of the order I get a page showing there is an issue with the order, then I get about 10 emails over the next hour saying there is an issue with the order..  not much help I know.  Screen shot attached.

Gandalf
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Registered: ‎21-04-2017

Re: Issue with Processing Norton for Plusnet Order

Hi Keith,

Thanks for that! Much appreciated, and I'm really sorry for the issues you've had. 

I've added your account and screenshots to my list to send across to our teams. 

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Wildroverandy
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Registered: ‎26-11-2016

Re: Issue with Processing Norton for Plusnet Order

Yes, the same messages I got too, also a series of them over an hour or so.

Andy
Brassine
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Re: Issue with Processing Norton for Plusnet Order

I have exactly the same problem. Please add my account to the list, Gandalf.

Thanks.

teejaybee1959
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Re: Issue with Processing Norton for Plusnet Order

As OP, I can confirm the same error and regular email as listed by Keith-S