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Help seting up a contact form with PlusNet

blowabbott
Newbie
Posts: 3
Registered: ‎25-03-2009

Help seting up a contact form with PlusNet

Hi there,
We have setup a website from a template and cannot seem to get the contact form to work with the Plusnet hosting.
I submitted a support ticket and they direceted me here
Below is the config file - we'd welcome any suggestions:
Cry
<?xml version="1.0" encoding="utf-8"?>
<!--
  -- Please read this information to learn how to set up the contact form integrated
  -- into the template.
  --
  -- This readme file explains in details the meaning of the settings that can be
  -- done in the fcContactFormConfiguration.xml configuration file.
  --
  -- It is recommended for you to use an XML editor to make changes to this file
  -- because it’s less possible to make an error in the markup which can cause to
  -- a not working contact form.
  -->
<contactFormConfiguration>
 
<!--
  -- An e-mail address which will be used to receive messages from your contact form.
  -- You can specify several e-mail addresses separating them with a comma.
  -- For example: first_email@domain.com, second_email@domain.com, third@domain.com
  -->
<emailTo>your_email@domain.com</emailTo>

<!--
  -- A server script type which will process sending e-mails. It depends on your
  -- hosting and in the current version of the contact form it is allowed to use
  -- two types:  php (Apache, PHP Hosting); asp (IIS web server, ASP).
  -->
<serverProcessorType>php</serverProcessorType>

<!--
  -- A name of the script file which process sending e-mails on your server (without
  -- extension). The name contact is used by default.
  -->
<serverProcessorFileName>contact</serverProcessorFileName>

<!--
  -- Set whether to validate only required fields (true/false).  The default value is
  -- true which means the not required fields of your contact form will not be validated.
  -- For example if the e-mail field of your form is set as not required (imagine it)
  -- the form will be processed even if the user types in an incorrect e-mail address.
  -->
<validateRequiredOnly>false</validateRequiredOnly>

<!--
  -- Set whether to submit the form when the Enter key is pressed even if the focus is
  -- not on the Submit button (true/false).
  -->
<submitFormOnEnter>false</submitFormOnEnter>

<!--
  -- Text showing to the user when the form is submitted without any errors.
  -->
<messageSentText>Thank you for your message.</messageSentText>

<!--
  -- Text showing in case the form is not submitted because of a server error.
  -->
<messageSentFailedText>Sorry, your message couldn't be sent</messageSentFailedText>

<!--
  -- Text your visitor will see while waiting till the processing is over.
  -->
<formProcessingText>processing...</formProcessingText>

<!--
  -- Your SMTP server (for ASP only).
  -->
<smtpServer>localhost</smtpServer>

<!--
  -- Your SMTP port (for ASP only).
  -->
<smtpPort>25</smtpPort>

<!--
  -- Set whether to send the message as a plain text (true) or as HTML (false).
  -->
<plainText>false</plainText>

<!--
  -- ID of the input field (in the structure XML file) to use for the “from: ”
  -- or email to use instead (for example: mailfrom@domainname.com).
  -->
<emailFromSource>4</emailFromSource>

<!--
  -- Subject of the e-mails that will be sent through this contact form or ID of
  -- the input field (in the structure XML file) to use for the “subject: ” label
  -- in your e-mail client.
  -->
<subjectSource>Contact Form from your site</subjectSource>

<!--
  -- Validation error messages that are showing to the user when the form fails to
  -- validate. The form supports different types of validators. You can change the
  -- text of the error messages the validators produce here.
  --
  -- You can use the {LABEL} keyword in these messages. It will replace it with the
  -- label value of the field where an error occurs.
  -->
<validationErrorMessages>
   
<!--
  -- A required field is not filled in.
  -->
<message type="fieldIsRequired">{LABEL} is required.</message>

<!--
  -- The specified e-mail address is incorrect.
  -->
<message type="emailNotValid">{LABEL} - is not valid email address.</message>

<!--
  -- The specified number of characters in a field is less than a required minimum.
  -->
<message type="minCharsLimitError">{LABEL} - The specified number of characters in a field is less than a required minimum.</message>

<!--
  -- The specified string does not match with the regular expression.
  -->
<message type="reqExpError">{LABEL} - The specified string does not match with the regular expression.</message>

<!--
  -- The specified number is greater than an acceptable biggest number for this field.
  -->
<message type="biggerThanMaxError">{LABEL} - The specified number is greater than an acceptable biggest number for this field.</message>

<!--
  -- The specified number is lower than an acceptable lowest number for this field.
  -->
<message type="lowerThanMinError">{LABEL} - The specified number is lower than an acceptable lowest number for this field.</message>

<!--
  -- The data is not a number.
  -->
<message type="notANumberError">{LABEL} - The data is not a number.</message>

<!--
  -- The specified number must not be negative.
  -->
<message type="negativeError">{LABEL} - The specified number must not be negative.</message>

<!--
  -- The minimum number of variants is not selected
  -->
<message type="minRequirementError">{LABEL} - The minimum number of variants is not selected</message>

<!--
  -- The number of variants selected exceeds the maximum
  -->
<message type="maxRequirementError">{LABEL} - The number of variants selected exceeds the maximum</message>

<!--
  -- The fields that should be equal do not match
  -->
<message type="shouldBeEqualError">{LABEL} - values do not match</message>
<!--
  -- The date has wrong format.
  -->
<message type="dateIsNotValidError">{LABEL} - date has wrong format</message>
</validationErrorMessages>

</contactFormConfiguration>
7 REPLIES 7
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Help seting up a contact form with PlusNet

Which server is your website on, the standard homepage (www.etc), ccgi or PAYH?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
blowabbott
Newbie
Posts: 3
Registered: ‎25-03-2009

Re: Help seting up a contact form with PlusNet

Thanks for the response,
the domain is www.blowabbott.com it's a flash site.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Help seting up a contact form with PlusNet

C:\Documents and Settings\John>nslookup www.blowabbott.com ns1.plus.net
Server:  ns1.plus.net
Address:  212.159.11.150
Name:    homepages.plus.net
Addresses:  212.159.8.91, 212.159.9.91
Aliases:  www.blowabbott.com

Homepages is usually for static pages only - does anyone know about running flash on there? Looking at some of the entries in the config file I'm not sure if this is possible on that server.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Gabe
Community Veteran
Posts: 767
Registered: ‎29-10-2008

Re: Help seting up a contact form with PlusNet

Flash content is static and Homepages is fine for that, but it looks like this template requires either PHP or ASP and Homepages won't do either. Plusnet's alternative offerings for PHP are ccgi and PAYH. CCGI looks a bit doomed at the moment (big shame) and I couldn't recommend paying for PAYH. There is a rather limited contact form script on Homepages, but it might be difficult to integrate into such a flash site.
Cry
Gabe
blowabbott
Newbie
Posts: 3
Registered: ‎25-03-2009

Re: Help seting up a contact form with PlusNet

That's a real pain - could remove the form
decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: Help seting up a contact form with PlusNet

Hmm... can blowabbott simply sign up to a no-charge change of his/her account to preview PAYH (a transition which was still available as at 25th Feb - re Mand Becketts' summary); or are the overall constraints (residential accounts  with 250MB Storage, 1.5G data transfer p.m. 1 x database,  or business accounts with 500MB Storage, 3G data transfer p.m., 1 x database) too constraining - or has the offer subsequently been withdrawn?
From blowabbotts description, the template will either generate code which is then simply FTP'd to PAYH webspace, or merely sets parameters to pass to some code which needs to be provided by the user. If the latter one would expect documention on the <form> GET or POST call, so if none is evident, I would plump for the former. Easy to test! 
Zen from May 17. PN Business account from 2004 - 2017
Gabe
Community Veteran
Posts: 767
Registered: ‎29-10-2008

Re: Help seting up a contact form with PlusNet

I was assuming from Kev's last latest post (http://community.plus.net/forum/index.php/topic,75238.0.html) that the drawbridge was up on the trial and any new Plesk accounts would be paid. If I misunderstood, apologies.
Gabe