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FTP & Account Password not working

jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

FTP & Account Password not working

Have 2 accounts with webspace - one works fine but the second says login error - checked that password is correct - faulty account is hoyhigh
7 REPLIES 7
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: FTP & Account Password not working

Quote
Service: Web Space & FTP
Posted: Fri, Aug 01 2014 at 12:49:14
Subject: Webspace (Homepages) FTP Timeouts (82230) - UPDATE
This is an update to previous posts regarding issues with timeouts when trying to FTP to our
Homepages servers (ftp.plus.net).
The work to implement additional monitoring of this platform was completed without any issues this
morning.
We're leaving temporary measures in place over the weekend to avoid any further problems when
trying to FTP to the Homepages servers and will provide another update on Monday morning.

Kind regards,
Adam Walker
Customer Support
jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: FTP & Account Password not working

Thanks Adam
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,882
Thanks: 2,485
Fixes: 168
Registered: ‎04-04-2007

Re: FTP & Account Password not working

Quote from: jorvikmik
... faulty account is hoyhigh

Just checked and that one seems to be working OK for me now?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: FTP & Account Password not working

Thanks Bob, that's fine
Mick
Jaggies
Community Veteran
Posts: 1,642
Thanks: 27
Registered: ‎29-06-2010

Re: FTP & Account Password not working

I'm getting "Connection Failed" from my FTP software - I wonder if my FTTC upgrade finally killed off the web space I wasn't supposed to have anyway?
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,882
Thanks: 2,485
Fixes: 168
Registered: ‎04-04-2007

Re: FTP & Account Password not working

Yeah, it was removed as part of the upgrade. Looks like 250Mb webspace allocations are permitted on the product you moved to, but not 100Mb allocations (which is what you had). I've reinstated the webspace however you'll have lost anything that was uploaded. It's also likely to take 24 hours or so for things to start working again. I've made a tweak to the product configuration to avoid this happening again should anyone ever find themselves in the same situation you did.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Jaggies
Community Veteran
Posts: 1,642
Thanks: 27
Registered: ‎29-06-2010

Re: FTP & Account Password not working

Thanks, Bob - it's just a mirror of my personal not very frequently updated web site, so I'll just upload it again once I can connect to it.