EE migration trial
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Re: EE migration trial
01-08-2024 10:47 AM
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I stand corrected. Presumably this is in preparation for the PSTN switch off for Plusnet customers who want to keep a combined phone/internet service.
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Re: EE migration trial
01-08-2024 2:20 PM
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I'm corrected even more! I too have been invited to apply for this exciting opportunity to transfer to EE! It's called a trial but at the end you remain an EE customer at the same price as you are now paying for the remains of your contract.
Like @pjmarsh, I am a registered BT trialist.
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Re: EE migration trial
01-08-2024 2:24 PM
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Likewise , and its definitely related to being a previous trialist. I use different email aliases for each site I'm registered with and this 'invite' was to my BT trials email.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: EE migration trial
01-08-2024 4:59 PM
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I, too, got the invite and am a previous trialist.
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Re: EE migration trial
01-08-2024 5:01 PM - edited 01-08-2024 5:03 PM
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From recent posts, I get the impression that the intention, therefore, is to close the Plusnet brand by stealth.
Re: EE migration trial
01-08-2024 5:39 PM - edited 01-08-2024 5:39 PM
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Given the farces reported in the link in post #5, I hope one of those 'invited' to the 'trial' are inclined to accept.
Re: EE migration trial
05-08-2024 2:46 PM
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Some customers who are registered to our trials centre have received an email about a trail to move existing BT and EE customers onto New EE packages. Plusnet customers are not suitable for this trial, and this would be identified as part of the registration process. Sorry for any confusion caused by this.
Plusnet remains focused on providing our customers with straightforward broadband at straightforward prices and is not closing.
Re: EE migration trial
05-08-2024 2:48 PM
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Thanks for the confirmation, @NickBS .
Re: EE migration trial
29-08-2024 2:22 PM
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Broadband Quality Monitor https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c0f72bc5b1b18606a08cc2f08c38835e281bab6
Re: EE migration trial
29-08-2024 2:47 PM
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@DJMcKenzie87 Try out what? The trial that isn't suitable for Plusnet Customers?
@NickBS wrote:
...Plusnet customers are not suitable for this trial, and this would be identified as part of the registration process....
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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