Domain transfer request

[#1]

I would like to transfer my domain out of Plusnet to Mythic Beasts. I believe I need support to raise a tcket for this. 

[#2]

Hi @tomrup 

If you give our support team a call on 0330 1239 123, they will be able to raise a ticket to transfer the domain.

Chris

[#3]

Hi, is this a recent change in process as looking through previous request threads on here a staff member has asked for the details by PM?

[#4]

@Christopher_G  Just tagging you to check that you are aware of msg#3 in this thread. I agree with @njay that getting details by PM was the usual way of dealing with these requests. I don't think calling first line support will be very helpful as their knowledge of transferring legacy domains is likely to be limited.

[#5]

Hi @njay & @RealAleMadrid  

The customer support team have the systems and support available to manage domain requests.

Chris

[#6]

Hi, thanks for reply but just to clarify i was asking if this is a change of process i.e. plusnet staff can no longer request details via PM and the only route now is to phone?

Thanks

[#7]

OK, thanks @njay 

For account specific queries like this, our Customer Support team are best placed to help as they can securely verify customer details and take action. They’ll be able to guide on the next steps too. If anyone runs into any issues along the way, they can let us know here on the community and we can help follow up or escalate where needed.

Thanks

Chris