Digital Switch Over Mess

[#1]

Good day;

This morning received email:  about the Digital Switch Over;

Went trough plus.net site ; got the code and redirected to EE web site as we need the internet and the phone lines as well.

When on the EE web site; you enter post code and address than press on 'See your Deals' at that point EE show an error; and after investigation is related to the post code.  If this is the new service quality sure this is not a good start; and we not even started.

Somebody can please check it ? 

[#2]

@abbiati50 

FIRST things FIRST - you do not need to move to EE.

You can stay with PN and, once your internet is transferred to an Internet only service (SOGEA) you can port your phone number to an independant VOIP provider like A&A

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

[#3]

Ok Thank you; bit more clear now.

[#4]

Moderator's note:
Thread moved from Plusnet Feedback to Everything Else

[#5]

@abbiati50   Welcome to the Plusnet Community Fora.

This sounds like an error in the BT database. Start by putting your email address in here and seeing what I assume is the data used by EE: https://www.broadbandchecker.btwholesale.com/#/ADSL.

I have experience of there being differences in the data recorded by BT and Openreach, which have needed to be resolved.

If you have problems interpreting the result of the search then obscure your personal information at the top of the report and post it here.

[#6]

@abbiati50 

You can move to a SOGEA line at any time by contacting PN though at a cost of a new contract. You cannot port your number until such time as the SOGEA move is complete. There would be some downtime on the phone (a few days?) and you may need to get an Analogue Telephone Adapter (ATA).

Moving to an ISP who offers both is usually easier and has little downntime on the phone. They usually supply the equipment required for the phone.

If near the end of your contract you can move to any ISP you like. Though not the cheapest Zen Internet have a good reputation and a highly regarded router.

Do you use PN email?

Brian

[#7]

Thank you all for your help.

I done the test and attached are the results.

I suppose there is not rush there is bit more on the contract to run.

I do not use PN email.

[#8]

@abbiati50 

The results suggest you are on an ADSL product. If this is the case then it changes things.

PN will not be offering a digital equivilant (SOADSL) so you will need to move at some point. However, you still have time to think about things.

EE are one ISP that offers SOADSL - there will be others.

Brian

[#9]

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@bmc wrote:

EE are one ISP that offers SOADSL - there will be others

---

I don't believe EE offer SOADSL which is why you get a "Sorry, looks like a technical error" screen for postcodes without FTTC/FTTP - only BT out of BT/EE/Plusnet do. It is the same in my area.

AAISP also offer SOADSL but more expensively. Very few other ISPs seem to offer it.

[#10]

Ok Thanks

yes is on adsl will think what to do.

thanks for your time to clear it.

[#11]

@abbiati50 

Back to the original problem re EE being unable to find your post code:

When you did the check suggested back in post #5 did you check if the Post Code reported is correct? It is also worth checking if the UPRN is recorded.

The form of the address on the database should be: House Address, Post code, the numerical UPRN, a couple of letters indicating  the BT region, an alpha numeric number. 

If the UPRN is missing then there is a database error and probably another entry for your property.

If this is the case then report back and I will advise the next step.

If you have the UPRN then please don't post it on this public site as it identifies exactly where you live.

[#12]

@abbiati50 

Until (or if) Full Fibre is available your choices are going to be extremely limited. You could try the following to see what they say

www.openreach.co.uk

https://checker.ofcom.org.uk/

It may be BT are your only real option based on cost. This is probably the easiest as their VOIP service is integrated with their router and there would probably be little down time. Note that VOIP does not work during power cuts.

You could try your post code in the following to see if anything is offered but it may be you have to phone up and ask.

https://www.bt.com/
https://www.zen.co.uk/
https://www.aa.net.uk/

PN should transfer you to BT free of ETC's if organised through them. You'd need to ask the PlusNet Customer Options Team on 0800 013 2632

Brian

[#13]

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@Baldrick1 wrote:

Back to the original problem re EE being unable to find your post code:

The error is not being unable to find the postcode, it is being unable to find any broadband products for that postcode. I see the same error for my postcode.

Only SOADSL is available, and like Plusnet, EE don't offer it.

Edit: I see a similar error if I check Plusnet broadband availability.