Declined cash back?
I am a new Broadband Customer, having recently signed up for an 18-month fibre broadband package with yourselves.
So far, all is good with the service (I am also a happy Plusnet Mobile Customer).
HOWEVER... at the time, I signed up through 'TopCashBack', and was offered £50 cashback as part of the deal.
When I visit my TopCashBack page to check the status, it shows 'Cashback Declined'!
Please could you tell me what has happened here, and how to claim my £50 cashback?
Re: Declined cash back?
A warm welcome to the forums.
Given that your deal is with TopCashBack - you need to deal with them and have them sort out the reason for the declined transaction ... for similarly they will not be receiving their referral bonus (which is likely to be more than £50) from Plusnet.
Did you visit several such sites (including Plusnet's) before signing up via TopCashBack? Did you clear out any cookies which might have been left behind by such visits?
It really in incumbent upon TopCashBack to ensure that when you sign up via them, they track the transaction properly. How long ago did your account go live?