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Correcting a PTR record

FIXED
Capital
Dabbler
Posts: 10
Registered: ‎02-08-2024

Correcting a PTR record

By default, Plusnet assigns my username to my fixed IP in the PTR record, i.e. username.plus.com.  I have a mailserver attached to this IP.  Can I change the PTR value to my FQDN?  Does anyone know how this can be done?

5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
Fixes: 447
Registered: ‎30-07-2007

Re: Correcting a PTR record

@Capital Yes, you ask here, and one of the staff will pickup the request and ask for confirmation.

Assuming you already have a forward pointing A record to your FQDN, then the rDNS PTR can be set to that.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Capital
Dabbler
Posts: 10
Registered: ‎02-08-2024

Re: Correcting a PTR record

Thank you MisterW.

My FQDN is [Removed]

I confirm that I have a A record in my DNS table for exactly that value.

 

Thank you.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

 

MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
Fixes: 447
Registered: ‎30-07-2007

Re: Correcting a PTR record

I'd edit your post to remove the FQDN , this is a public forum. Staff will ask for the details either in a PM or by a ticket on your account.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Correcting a PTR record

Fix

@Capital I have popped you over a text to sort this. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Capital
Dabbler
Posts: 10
Registered: ‎02-08-2024

Re: Correcting a PTR record

Hi @willcutforth ,

I have resolved the problems with my mailserver, so can we pick up the issue of my PTR record please?