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Can't set static IP

mattmarchy
Newbie
Posts: 3
Registered: ‎02-11-2022

Can't set static IP

Hi Plusnet,

Having an issue with my account and setting my static IP. On the account page; I select "Activate your Static IP" and nothing happens and I'm still on dynamic.

Does anyone have any suggestions?

Thanks.

5 REPLIES 5
jab1
Legend
Posts: 19,231
Thanks: 6,317
Fixes: 290
Registered: ‎24-02-2012

Re: Can't set static IP

@mattmarchy Have you bought the static IP - a one-off  £5.00 fee?

John
MisterW
Superuser
Superuser
Posts: 16,298
Thanks: 6,250
Fixes: 447
Registered: ‎30-07-2007

Re: Can't set static IP

@mattmarchy I'm pretty sure that the static IP ordering/activation from the account pages is broken (and has been for some while!)

You need to wait for a staff member to come along or call customer services.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mattmarchy
Newbie
Posts: 3
Registered: ‎02-11-2022

Re: Can't set static IP

@jab1 I have indeed Smiley

mattmarchy
Newbie
Posts: 3
Registered: ‎02-11-2022

Re: Can't set static IP

@MisterW Oh okay, nice one. I'll see if they replay back on this thread or give them a call. Thanks Smiley

jab1
Legend
Posts: 19,231
Thanks: 6,317
Fixes: 290
Registered: ‎24-02-2012

Re: Can't set static IP

OK - try rebooting the Hub, or do a soft disconnect/reconnect from the Hub interface.

John