cancel
Showing results for 
Search instead for 
Did you mean: 

Static IP after move

FIXED
mcacciagrano
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-03-2020

Static IP after move

Hi,

We have moved flat and took the PlusNet broadband contract with us.

The contract includes a static IP.

Yesterday it was the activation day and after some rocky connection experience throughout the day, it now seems stable and at the expected speed.

Some time yesterday morning, however, I could see my static IP as active.

Today I cannot. Today I have a different IP, perhaps dynamic, I do not know.

Anyone experienced the same after moving?

Perhaps the IP cannot be made available in the new flat area?

If it has to be an other IP, I do not mind, as long as it is communicated.

 

Thanks,

marina

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 29,702
Thanks: 6,589
Fixes: 1,485
Registered: ‎11-01-2008

Re: Static IP after move


Moderators Note


This topic has been moved from Broadband to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MisterW
Superuser
Superuser
Posts: 16,012
Thanks: 6,059
Fixes: 437
Registered: ‎30-07-2007

Re: Static IP after move

 

Perhaps the IP cannot be made available in the new flat area?

 

Location is irrelevant, the static IP is associated with the account.

You need one of the Plusnet help team to advise what has happened

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,186
Fixes: 1,606
Registered: ‎21-04-2017

Re: Static IP after move

Fix

Hi Marina,

Sorry about this, I've refreshed the broadband component to fix the problem.

If you can turn your router off then on again you'll have your original static IP back. 

Let us know if there are any issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mcacciagrano
Dabbler
Posts: 14
Thanks: 4
Registered: ‎22-03-2020

Re: Static IP after move

Hi Gandalf,

Thank you for fixing this!!!

I have just restarted the router and the static IP is back Smiley

 

Cheers!!

marina

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,623
Thanks: 10,186
Fixes: 1,606
Registered: ‎21-04-2017

Re: Static IP after move

Awesome! No worries at all Marina, have a good weekend. Cheesy 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet