Can not see old Plus files in new hosting area
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Can not see old Plus files in new hosting area
03-03-2014 3:38 PM
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I have been unable to find any of the transferred files. Initially I tried to set up FileZilla but still have not got that sorted out. - I have looked at guides and forum and will persevere here.
Main problem is that I can not see any transferred files using the File Manager or FTP Manager. There are some PhPGedView files, which if transferred can be imported into Webtrees, which I am now using
Re: Can not see old Plus files in new hosting area
03-03-2014 4:42 PM
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To access the new platform use 91.136.8.9 as the FTP server address, ccgi.username.plus.com as the username (*replacing 'username' with your actual username) and then your Control Panel password as the password.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can not see old Plus files in new hosting area
03-03-2014 10:57 PM
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Status: Connecting to 91.136.8.9:80...
Status: Connection established, waiting for welcome message...
Error: Connection timed out
Looks like a genuine Catch22. There is no welcome message (Index.php?) but without connection can not create one.
Do not think I could have deleted the 'public' folder as I have barely been able to see or do anything. Created a MySQL database
Re: Can not see old Plus files in new hosting area
03-03-2014 11:31 PM
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Status: Resolving address of xxxx (I use my website URL)
Status: Connecting to 91.136.8.9:21...
Status: Connection established, waiting for welcome message...
Response: 220 Website FTP Server Ready
Command: USER xxxx
Response: 331 Password required for xxxx
Command: PASS **********
Response: 230 User xxxx logged in.
(etc)
Re: Can not see old Plus files in new hosting area
03-03-2014 11:51 PM
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There is a 'public' directory now but trying to open gives
Command: CWD /public
Response: 550 /public: Permission denied
Error: Failed to retrieve directory listing
Re: Can not see old Plus files in new hosting area
04-03-2014 10:16 AM
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David
Re: Can not see old Plus files in new hosting area
05-03-2014 10:47 AM
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I have the e-mail this morning to say that the transfer was complete. I set-up FileZilla and can see all my folders, and I can add new files and folders, but I can't update existing ones (which I want to do before transferring my domain name over, because the files on the new host are about three weeks old).
Strangely, if I use "File Manager Pro" on the new hosting page, I can only see the new files I added today, and not all of the other files and folders that I can see in FileZilla (and which work if I fetch them using HTTP).
Re: Can not see old Plus files in new hosting area
05-03-2014 4:51 PM
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@appleshaw, did you get things sorted in the end or are you still struggling?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can not see old Plus files in new hosting area
05-03-2014 6:43 PM
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Position is that FileZilla can log in and a public directory exists but I get "550 /public: Permission denied"
I have a database directory containing the empty database I created in MySQL.
The private directory contains a phpmyadmin sub-directory which is empty.
Should I raise a ticket to get this sorted?
Re: Can not see old Plus files in new hosting area
06-03-2014 12:09 PM
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Is it down today?
Martin
www.everythingd7000.co.uk
Re: Can not see old Plus files in new hosting area
06-03-2014 1:28 PM
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Username and password should be your old Plusnet ones.
Re: Can not see old Plus files in new hosting area
06-03-2014 2:41 PM
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Status: Resolving address of ccgi.plus.net
Status: Connecting to 84.92.1.4:21...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of ccgi.plus.net
Status: Connecting to 84.92.1.4:2...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Delaying connection for 1 second due to previously failed connection attempt...
Status: Resolving address of ccgi.plus.net
Status: Connecting to 84.92.1.4:2...
Error: Connection timed out
Error: Could not connect to server
Status: Resolving address of ccgi.plus.net
Status: Connecting to 84.92.1.4:21...
etc
Re: Can not see old Plus files in new hosting area
06-03-2014 5:44 PM
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Quote from: appleshaw Position is that FileZilla can log in and a public directory exists but I get "550 /public: Permission denied"
I have a database directory containing the empty database I created in MySQL.
The private directory contains a phpmyadmin sub-directory which is empty.
Should I raise a ticket to get this sorted?
Should be fixed now if you want to try again?
Quote from: MartinDBaker Hi, yep port 21. This is what I get, so it just never connects......
Are you connecting via a Plusnet connection? The old CGI servers are IP restricted.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Can not see old Plus files in new hosting area
06-03-2014 6:41 PM
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Status: Resolving address of cshell.force9.net
Status: Connecting to 84.92.1.5:21...
Status: Connection established, waiting for welcome message...
Response: 220 Force9.Net CGI FTP Server #1 ready
Command: USER xxxx
Response: 331 Password required for xxxx.
Command: PASS **********
Response: 230 User xxxx logged in.
....
Status: Connected
Re: Can not see old Plus files in new hosting area
06-03-2014 8:35 PM
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Command: LIST
Response: 150 Opening ASCII mode data connection for file list
Response: 226 Transfer complete.
Status: Directory listing successful
Status: Retrieving directory listing...
Command: CWD /public
Response: 550 /public: Permission denied
Error: Failed to retrieve directory listing
Have I missed doing something?
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