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CCGI Webspace Contents Inaccesible

RichardJN
Newbie
Posts: 3
Registered: ‎24-09-2009

CCGI Webspace Contents Inaccesible

It has taken me a few weeks to get to this but.....

 

Scripts at ccgi.username.plus.com/*.php have stopped responding.  I cannot access the CCGI webspace with Filezilla to maintain the site anymore.

It was in regular use until the outage began, it has not been accessible since... It looks like I have been excommunicated!

I need access reinstated and I need to confirm the settings required for FTP please.

6 REPLIES 6
RichardJN
Newbie
Posts: 3
Registered: ‎24-09-2009

Re: CCGI Webspace Contents Inaccesible

  @bobpullen @OskarPapa @adamwalker

 

Please..... I would appreciate it if this issue could have some attention.

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Re: CCGI Webspace Contents Inaccesible

Moderator's Note(s)

Thread moved from Tech Help to Everything Else.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 1,399
Thanks: 276
Fixes: 80
Registered: ‎26-03-2018

Re: CCGI Webspace Contents Inaccesible

Hi @RichardJN,

 

I'm very sorry for the delay in us picking up your post. For some reason this didn't come through to us until @Mav moved the thread.

 

I'm sorry that you're unable to access your CCGI webspace at the moment. I've checked your account but haven't been able to determine the cause of this issue. I've raised this to our hosting team for further information and we'll be in touch once we've received an update. There's no set time scale for a response from this team but this is normally within 5 working days.

 

The FTP settings are as follows:

 

  ISP FTP CGI FTP Username
Plusnet ftp.plus.net cshell.plus.net username

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Superuser
Superuser
Posts: 14,504
Thanks: 5,509
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Registered: ‎22-08-2007

Re: CCGI Webspace Contents Inaccesible

Interestingly enough ... when I recently went to check my ccgi space, though I could log into the account, the control panel does not load. Have any accounts been inactivated due to limited use?
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Plusnet Help Team
Plusnet Help Team
Posts: 500
Thanks: 100
Fixes: 30
Registered: ‎24-04-2017

Re: CCGI Webspace Contents Inaccesible

Hi @Townman, thanks for getting in touch. I've raised a query on your account regarding your currently inactive control panel to your CCGI space and we should heard in the next few days via the ticket here

 Ben Devine
 Plusnet Help Team
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Posts: 14,504
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Registered: ‎22-08-2007

Re: CCGI Webspace Contents Inaccesible