Bb line number
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Bb line number
3 weeks ago
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Re: Bb line number
3 weeks ago
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You text from your mobile phone ... texting from a landline requires atypical capability.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Bb line number
3 weeks ago
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If you'e on SOGEA (no landline) or FTTP then I believe the TEXT link doesn't work - it need's the landline number.
You either have to phone support or wait until a staff member picks up this thread - as they tend to be thin on the ground this could be days.
Brian
Re: Bb line number
3 weeks ago
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Re: Bb line number
3 weeks ago
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Re: Bb line number
3 weeks ago
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Have added it to your account?
Re: Bb line number
3 weeks ago
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Stupid question time - did you text "HELP" as per the support page?
If the OP is on SOGEA or FTTP then there is no landline number to add to the account.
Brian
Re: Bb line number
3 weeks ago
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Re: Bb line number
3 weeks ago
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Re: Bb line number
3 weeks ago
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I had heard that rumour, although some seem to succeed. The only option in that case is to call.
Re: Bb line number
3 weeks ago
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Bb line number
3 weeks ago
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iI was considering asking for an escalation on this. It's not the first time this question has been asked on here.
PN need to change the wording on their Support page to state either that texting "HELP" doesn't work on SOGEA or FTTP or. if it does work with mobiles then the number needs to be added to a Users account in both the landline and mobile numbers.
Brian
Re: Bb line number
3 weeks ago - last edited 3 weeks ago
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Surely what needs to be done is for Plusnet to get the system to work with the BBEU number, instead of a landline number?
After all, in future, nobody will have a 'landline' number...
Re: Bb line number
3 weeks ago
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Bb line number
3 weeks ago
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Finally... I am in the process of trying this out for myself.
Texting "PHONE <my mobile number>" to number 07800 008121
So far it looks as if is working (got last three digits of my postcode). Eureka! But still waiting for the final report.
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