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Adding my referral after sign-up

aks100
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎28-05-2013

Adding my referral after sign-up

I was referred to choose Plusnet and was activated in Sep - but I didn't know how to add the referral code at the time.

I have their username (didn't want to post publicly), Is it still possible to add this referral now?

4 REPLIES 4
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,092
Thanks: 292
Fixes: 105
Registered: ‎26-03-2018

Re: Adding my referral after sign-up

Hi @aks100,

I'm afraid it's not possible to add a referral onto the account after the sign up process has completed. I'm sorry for any inconvenience that this may have caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,495
Thanks: 527
Fixes: 135
Registered: ‎22-08-2015

Re: Adding my referral after sign-up

Actually it is possible, but only within the first 90 days of the signup date. After then it wouldn’t be possible due to some hard limitations in our systems. 

I hope this helps. Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
aks100
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎28-05-2013

Re: Adding my referral after sign-up

I think I'm over that because I simply forgot - any way to check?

Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,495
Thanks: 527
Fixes: 135
Registered: ‎22-08-2015

Re: Adding my referral after sign-up

Yeah sure. Feel free to drop one of the Help Team listed Here a private message with your account username and their username and we’ll check it out. Smiley 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button