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unable to access email server and webmail

Auntystatic
Newbie
Posts: 3
Thanks: 4
Registered: ‎08-05-2023

unable to access email server and webmail

I can not login to the email server to retrieve my emails with a failed message, also webmail is down with the following message screenshot enclosed Screenshot 2026-02-06 071126.png

9 REPLIES 9
john_chandler
Grafter
Posts: 26
Thanks: 8
Fixes: 1
Registered: ‎09-06-2020

Re: unable to access email server and webmail

I can't see the screenshot, but the message on webmail.plus.net reads:

CONFIGURATION ERROR

config.inc.php was not found.
Please read the INSTALL instructions!
 
Frustrating because I'm trying to sort out a few things, and once again email is unreliable.
RichT
Grafter
Posts: 41
Thanks: 11
Registered: ‎07-02-2020

Re: unable to access email server and webmail

Same for me on my .plus.com email account.

 

RichT
Grafter
Posts: 41
Thanks: 11
Registered: ‎07-02-2020

Re: unable to access email server and webmail

I can now login using Thunderbird and received an email I sent from a non plusnet account. Webmail still borked.

Auntystatic
Newbie
Posts: 3
Thanks: 4
Registered: ‎08-05-2023

Re: unable to access email server and webmail

I too can now use Thunderbird to get mails, webmail still down same php message

Dan_the_Van
Superuser
Superuser
Posts: 4,392
Thanks: 2,695
Fixes: 128
Registered: ‎25-06-2007

Re: unable to access email server and webmail

There appears to be an issue with webmail.plus.net I suggest you try https://webmail.greenby.com/ 

Not sure if the greenby link works for emails accounts which have not been migrated.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dor
Hooked
Posts: 6
Thanks: 2
Registered: ‎08-12-2008

Re: unable to access email server and webmail

Looks like Greenby is down as cannot access e-mail account that has been migrated.

Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 378
Thanks: 528
Fixes: 38
Registered: ‎18-11-2024

Re: unable to access email server and webmail

Thanks for reporting this, and apologies for the inconvenience

An incident has already been raised for this issue, and our team is looking into it. If your account has been migrated to greenby you can access your email through the Greenby link (https://webmail.greenby.com/ )

Incident reference: INC07544648

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
john_chandler
Grafter
Posts: 26
Thanks: 8
Fixes: 1
Registered: ‎09-06-2020

Re: unable to access email server and webmail

I haven't been migrated, but the greenby webmail does indeed work - thanks, didn't know it would.

 

Edit: well, sort of works. I can read emails, but deleting an email raises an error to do with IMAP copying, and emails can't be sent due to an SMTP authentication error.

john_chandler
Grafter
Posts: 26
Thanks: 8
Fixes: 1
Registered: ‎09-06-2020

Re: unable to access email server and webmail

Nice one. Looks like webmail.plus.net is back up again!